Salesforce Exam Marketing Cloud Consultant Topic 6 Question 99 Discussion

Actual exam question for Salesforce's Marketing Cloud Consultant exam

Question #: 99
Topic #: 6

[All Marketing Cloud Consultant Questions]

Northern Trail Outfitters uses a Salesforce Data Entry Source in their Journey that injects Salesforce Order when they are either create update with a status of New, Currently Knitting, Shipped, and Complete. Their Journey works when orders are created, but they noticed it does not injected customers when their status is updated.

What could be causing this?

AOrders should be set up to allow injection upon update in Connect Configuration

BThe associated Contact should be updated to be injected.

CSynchronized Data Sources poll changes every 15 minutes at the quickest.

DOrders are not being updated from not meeting criteria to meeting criteria

Show Suggested Answer

Suggested Answer: D

The reason why the Journey does not inject customers when their order status is updated is that orders are not being updated from not meeting criteria to meeting criteria. A Salesforce Data Entry Source only injects records into a journey when they change from not meeting the entry criteria to meeting the entry criteria. For example, if the entry criteria is order status equals New, then only orders that change from a different status to New will be injected into the journey. Orders that are created with a status of New or change from New to another status will not be injected into the journey. Reference: https://help.salesforce.com/s/articleView?id=sf.mc_jb_salesforce_data_event.htm&type=5

by Clarence at Oct 24, 2024, 12:42 PM

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Lauran

2 months ago

I'm going to have to agree with Paola on this one. D is the answer. Those orders better be meeting the criteria or they're not going anywhere!

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Tegan

2 months ago

I can't believe they're still using a Salesforce Data Entry Source in their Journey. That's so 2015! Maybe they should try a more modern approach, like a Heroku Connect Integration. Just a random thought.

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Marquetta

2 months ago

I'm with Suzi on this one. B is the way to go. Updating the associated Contact seems like the best way to get those customers injected when the order status changes.

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Jaleesa

1 months ago

Maybe the Orders are not being updated properly to meet the criteria for injection.

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Cory

1 months ago

I think we should also check if the Orders are set up to allow injection upon update.

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Merilyn

1 months ago

I agree with you, updating the associated Contact should do the trick.

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Genevieve

2 months ago

Hmm, this is a tricky one. I'm going to go with C. Synchronized Data Sources poll changes every 15 minutes at the quickest, so that could be the reason the updates are not being picked up immediately.

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Paola

2 months ago

D seems like the right answer to me. If the orders are not being updated from not meeting the criteria to meeting the criteria, then they won't be injected into the Journey.

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Cristy

23 days ago

Yes, D does seem like the most likely reason for the issue.

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Rossana

24 days ago

D) Orders are not being updated from not meeting criteria to meeting criteria

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Annice

30 days ago

C) Synchronized Data Sources poll changes every 15 minutes at the quickest

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Izetta

1 months ago

A) Orders should be set up to allow injection upon update in Connect Configuration

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Suzi

3 months ago

I think the answer is B. The associated Contact should be updated to be injected. This seems like the most logical solution to get the customers injected when the order status is updated.

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