Salesforce Exam Marketing Cloud Consultant Topic 6 Question 104 Discussion

Actual exam question for Salesforce's Marketing Cloud Consultant exam

Question #: 104
Topic #: 6

[All Marketing Cloud Consultant Questions]

Northern Trail Outfitters uses a Salesforce Data Entry Source in their Journey that injects Salesforce Order when they are either create update with a status of New, Currently Knitting, Shipped, and Complete. Their Journey works when orders are created, but they noticed it does not injected customers when their status is updated.

What could be causing this?

AOrders should be set up to allow injection upon update in Connect Configuration

BThe associated Contact should be updated to be injected.

CSynchronized Data Sources poll changes every 15 minutes at the quickest.

DOrders are not being updated from not meeting criteria to meeting criteria

Show Suggested Answer

Suggested Answer: D

The reason why the Journey does not inject customers when their order status is updated is that orders are not being updated from not meeting criteria to meeting criteria. A Salesforce Data Entry Source only injects records into a journey when they change from not meeting the entry criteria to meeting the entry criteria. For example, if the entry criteria is order status equals New, then only orders that change from a different status to New will be injected into the journey. Orders that are created with a status of New or change from New to another status will not be injected into the journey. Reference: https://help.salesforce.com/s/articleView?id=sf.mc_jb_salesforce_data_event.htm&type=5

by Carmelina at Feb 12, 2025, 09:15 AM

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Lauryn

4 days ago

Ah, I see. The problem is that the Synchronized Data Sources only poll for changes every 15 minutes. That's way too slow for real-time updates. Option C is the answer here.

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William

5 days ago

Hmm, it sounds like the issue might be with the criteria set for the order status. Option D seems like the most likely culprit - the orders might not be meeting the criteria to be injected when the status is updated.

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Delisa

6 days ago

I think the issue could be with the Connect Configuration.

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Lindsey

9 days ago

I think the issue is that the order updates are not triggering the injection process. The Salesforce Data Entry Source should be set up to listen for both create and update events.

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