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Salesforce Exam Salesforce Certified Marketing Cloud Engagement Consultant (MCE-Con-201) Topic 6 Question 104 Discussion

Actual exam question for Salesforce's Salesforce Certified Marketing Cloud Engagement Consultant (MCE-Con-201) exam
Question #: 104
Topic #: 6
[All Salesforce Certified Marketing Cloud Engagement Consultant (MCE-Con-201) Questions]

Northern Trail Outfitters uses a Salesforce Data Entry Source in their Journey that injects Salesforce Order when they are either create update with a status of New, Currently Knitting, Shipped, and Complete. Their Journey works when orders are created, but they noticed it does not injected customers when their status is updated.

What could be causing this?

Show Suggested Answer Hide Answer
Suggested Answer: D

The reason why the Journey does not inject customers when their order status is updated is that orders are not being updated from not meeting criteria to meeting criteria. A Salesforce Data Entry Source only injects records into a journey when they change from not meeting the entry criteria to meeting the entry criteria. For example, if the entry criteria is order status equals New, then only orders that change from a different status to New will be injected into the journey. Orders that are created with a status of New or change from New to another status will not be injected into the journey. Reference: https://help.salesforce.com/s/articleView?id=sf.mc_jb_salesforce_data_event.htm&type=5


by Carmelina at Feb 12, 2025, 09:15 AM

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Elsa
1 day ago
I agree, the injection on update might not be enabled.
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Katlyn
7 days ago
Sounds like they need to check the Connect Configuration settings.
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Carmen
13 days ago
I wonder if the orders aren't actually meeting the criteria for updates. That could be why they're not being injected when their status changes.
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Adelaide
19 days ago
I feel like we went over something about polling intervals in class. If the data source only polls every 15 minutes, that might explain the delay in updates.
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Fabiola
24 days ago
I'm not entirely sure, but I think the associated Contact might need to be set up correctly for updates to trigger the injection.
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Apolonia
30 days ago
I remember we discussed how the Connect Configuration needs to allow updates for the injection to work. That could definitely be the issue here.
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Luisa
30 days ago
Based on the information provided, I think option D makes the most sense. The issue seems to be that the orders are not being updated to meet the criteria for injection when the status changes. I'll go with that unless I spot something I'm missing.
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Dolores
30 days ago
The 15-minute polling time for Synchronized Data Sources sounds like it could be the problem. I'll make sure to read that option carefully and see if it fits the scenario.
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Abel
30 days ago
Hmm, the part about the Contact being updated is interesting. I wonder if that could be the root cause. I'll make a note to consider that as a possibility.
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Rosalind
1 month ago
Okay, let me think this through. The issue is that the Journey is not injecting customers when their order status is updated, even though it works when new orders are created. I'm leaning towards option A, but I'll double-check the other choices just to be sure.
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Sharee
1 month ago
This question seems straightforward, but I want to make sure I understand the key details before answering.
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Eun
8 months ago
Haha, talk about a classic 'works on my machine' situation. If only they had a crystal ball to see the future order status changes. Option D is the way to go, folks.
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Tegan
7 months ago
D) Orders are not being updated from not meeting criteria to meeting criteria
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Elouise
7 months ago
C) Synchronized Data Sources poll changes every 15 minutes at the quickest.
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Tequila
7 months ago
B) The associated Contact should be updated to be injected.
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Marta
7 months ago
A) Orders should be set up to allow injection upon update in Connect Configuration
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Shay
8 months ago
I believe the Contact information should be updated for injection to work upon status update.
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Pura
9 months ago
This is a tricky one. I'm going to have to go with Option B - the associated Contact needs to be updated in order for the injection to work properly. Nice try, Northern Trail Outfitters!
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Gaynell
8 months ago
It's possible that the injection is failing because the Contact information is not being updated.
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Virgina
8 months ago
Yeah, that makes sense. It's important to make sure all the necessary information is updated for the process to work smoothly.
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Cathern
8 months ago
I think you're right, the associated Contact probably needs to be updated for the injection to work.
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Lonna
8 months ago
Maybe they need to check if the Contact is being properly synchronized.
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Katina
8 months ago
Yeah, I agree. Option B seems like the most likely solution.
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Jade
8 months ago
I think the issue might be with the Contact not being updated.
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Mattie
9 months ago
I agree with Delisa, maybe the Orders need to be set up differently.
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Lauryn
9 months ago
Ah, I see. The problem is that the Synchronized Data Sources only poll for changes every 15 minutes. That's way too slow for real-time updates. Option C is the answer here.
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William
9 months ago
Hmm, it sounds like the issue might be with the criteria set for the order status. Option D seems like the most likely culprit - the orders might not be meeting the criteria to be injected when the status is updated.
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Delisa
9 months ago
I think the issue could be with the Connect Configuration.
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Lindsey
9 months ago
I think the issue is that the order updates are not triggering the injection process. The Salesforce Data Entry Source should be set up to listen for both create and update events.
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Nada
8 months ago
D) Orders are not being updated from not meeting criteria to meeting criteria
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Lisandra
8 months ago
C) Synchronized Data Sources poll changes every 15 minutes at the quickest
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Agustin
8 months ago
A) Orders should be set up to allow injection upon update in Connect Configuration
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