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Salesforce Exam Marketing Cloud Consultant Topic 6 Question 104 Discussion

Actual exam question for Salesforce's Marketing Cloud Consultant exam
Question #: 104
Topic #: 6
[All Marketing Cloud Consultant Questions]

Northern Trail Outfitters uses a Salesforce Data Entry Source in their Journey that injects Salesforce Order when they are either create update with a status of New, Currently Knitting, Shipped, and Complete. Their Journey works when orders are created, but they noticed it does not injected customers when their status is updated.

What could be causing this?

Show Suggested Answer Hide Answer
Suggested Answer: D

The reason why the Journey does not inject customers when their order status is updated is that orders are not being updated from not meeting criteria to meeting criteria. A Salesforce Data Entry Source only injects records into a journey when they change from not meeting the entry criteria to meeting the entry criteria. For example, if the entry criteria is order status equals New, then only orders that change from a different status to New will be injected into the journey. Orders that are created with a status of New or change from New to another status will not be injected into the journey. Reference: https://help.salesforce.com/s/articleView?id=sf.mc_jb_salesforce_data_event.htm&type=5


by Carmelina at Feb 12, 2025, 09:15 AM

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Eun
8 days ago
Haha, talk about a classic 'works on my machine' situation. If only they had a crystal ball to see the future order status changes. Option D is the way to go, folks.
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Shay
23 days ago
I believe the Contact information should be updated for injection to work upon status update.
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Pura
28 days ago
This is a tricky one. I'm going to have to go with Option B - the associated Contact needs to be updated in order for the injection to work properly. Nice try, Northern Trail Outfitters!
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Gaynell
4 days ago
It's possible that the injection is failing because the Contact information is not being updated.
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Virgina
10 days ago
Yeah, that makes sense. It's important to make sure all the necessary information is updated for the process to work smoothly.
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Cathern
11 days ago
I think you're right, the associated Contact probably needs to be updated for the injection to work.
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Lonna
12 days ago
Maybe they need to check if the Contact is being properly synchronized.
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Katina
22 days ago
Yeah, I agree. Option B seems like the most likely solution.
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Jade
23 days ago
I think the issue might be with the Contact not being updated.
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Mattie
28 days ago
I agree with Delisa, maybe the Orders need to be set up differently.
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Lauryn
1 months ago
Ah, I see. The problem is that the Synchronized Data Sources only poll for changes every 15 minutes. That's way too slow for real-time updates. Option C is the answer here.
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William
1 months ago
Hmm, it sounds like the issue might be with the criteria set for the order status. Option D seems like the most likely culprit - the orders might not be meeting the criteria to be injected when the status is updated.
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Delisa
1 months ago
I think the issue could be with the Connect Configuration.
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Lindsey
1 months ago
I think the issue is that the order updates are not triggering the injection process. The Salesforce Data Entry Source should be set up to listen for both create and update events.
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Nada
11 days ago
D) Orders are not being updated from not meeting criteria to meeting criteria
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Lisandra
14 days ago
C) Synchronized Data Sources poll changes every 15 minutes at the quickest
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Agustin
17 days ago
A) Orders should be set up to allow injection upon update in Connect Configuration
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