Salesforce Exam Marketing Cloud Advanced Cross Channel Topic 3 Question 15 Discussion

Actual exam question for Salesforce's Marketing Cloud Advanced Cross Channel exam

Question #: 15
Topic #: 3

[All Marketing Cloud Advanced Cross Channel Questions]

You are using replace inbox message feature. But your audience has changed and some of the contacts who received the first message do not exist. What would happen?

Athe inbox message is replaced for all user.

Bthe inbox message is replaced only for users who do not exist:

Cinbox message Is replaced for users who read the first message.

DInbox message is replaced for existing usef s and deleted for users who do not eixist.

Show Suggested Answer

Suggested Answer: D

Using the replace inbox message feature in Salesforce Marketing Cloud, when your audience has changed and some of the contacts who received the first message no longer exist, the handling is as follows:

D: Inbox message is replaced for existing users and deleted for users who do not exist. This ensures that only current, valid users receive the updated message, maintaining the relevance and accuracy of your marketing communications.

by Audria at Sep 11, 2024, 06:24 AM

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Ligia

2 months ago

D is definitely the way to go. We need to make sure the message is updated for the right people, not everyone.

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Louann

27 days ago

D) Inbox message is replaced for existing users and deleted for users who do not exist.

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Lindsey

1 months ago

B) the inbox message is replaced only for users who do not exist.

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Erasmo

1 months ago

A) the inbox message is replaced for all users.

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Alonzo

2 months ago

Haha, option C is just asking for trouble. Replacing the message only for users who read it? Talk about a recipe for confusion!

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Vallie

2 months ago

Yeah, it would definitely cause a lot of confusion among users.

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Glory

2 months ago

I agree, option C sounds like a disaster waiting to happen.

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Angella

2 months ago

I think the inbox message is replaced for existing users and deleted for users who do not exist.

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Shad

2 months ago

I feel like the inbox message is replaced for users who read the first message.

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Loreta

2 months ago

I believe the inbox message is replaced only for users who do not exist.

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Shelia

2 months ago

I agree with Barrett. Option D is the best choice here. We don't want to replace the message for users who can't even receive it anymore.

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Winifred

2 months ago

I think the inbox message is replaced for all users.

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Barrett

2 months ago

Option D seems the most logical. The inbox message should only be replaced for existing users and deleted for users who no longer exist. Handling this properly ensures a consistent experience.

upvoted 0 times