Salesforce Exam Marketing Cloud Advanced Cross Channel Topic 1 Question 19 Discussion

Actual exam question for Salesforce's Marketing Cloud Advanced Cross Channel exam

Question #: 19
Topic #: 1

[All Marketing Cloud Advanced Cross Channel Questions]

You are using replace inbox message feature. But your audience has changed and some of the contacts who received the first message do not exist. What would happen?

Athe inbox message is replaced for all user.

Bthe inbox message is replaced only for users who do not exist:

Cinbox message Is replaced for users who read the first message.

DInbox message is replaced for existing usef s and deleted for users who do not eixist.

Show Suggested Answer

Suggested Answer: D

Using the replace inbox message feature in Salesforce Marketing Cloud, when your audience has changed and some of the contacts who received the first message no longer exist, the handling is as follows:

D: Inbox message is replaced for existing users and deleted for users who do not exist. This ensures that only current, valid users receive the updated message, maintaining the relevance and accuracy of your marketing communications.

by Lauran at Nov 18, 2024, 11:16 PM

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Nichelle

3 months ago

This question is a real 'inbox' of confusion! I'm going to have to flip a coin on this one.

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Frederic

2 months ago

D) Inbox message is replaced for existing users and deleted for users who do not exist.

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Marci

2 months ago

C) inbox message is replaced for users who read the first message.

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Elmira

2 months ago

B) the inbox message is replaced only for users who do not exist.

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Magnolia

2 months ago

A) the inbox message is replaced for all users.

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Corinne

3 months ago

I'm going with C. It seems like the message would only be replaced for users who actually read the first one. That makes the most sense to me.

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Alline

3 months ago

Is there a 'None of the above' option? This question is a real head-scratcher!

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Adelaide

3 months ago

I feel like the inbox message is replaced for users who read the first message.

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Brett

3 months ago

D seems like the best choice to me. It makes sense to replace the message for existing users and delete it for those who no longer exist.

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Ty

2 months ago

That way, the communication remains effective and targeted.

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Norah

2 months ago

If the message is not relevant anymore, it's better to remove it for users who no longer exist.

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Joesph

2 months ago

Agreed. It's better to have accurate information for the existing users.

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Bulah

3 months ago

I think D is the best option too. It's important to keep the inbox clean and updated.

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Meghann

3 months ago

I believe the inbox message is replaced only for users who do not exist.

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Venita

3 months ago

I think option B is the correct answer. The message should only be replaced for users who no longer exist, not for everyone in the audience.

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France

2 months ago

True, it's important to consider all scenarios before making a decision.

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Iesha

2 months ago

In that case, option C would be more appropriate.

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Tarra

3 months ago

But what if the users who no longer exist had already read the first message?

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Georgeanna

3 months ago

I agree, option B seems like the most logical choice.

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Raina

3 months ago

I think the inbox message is replaced for all users.

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