Salesforce Exam Marketing Cloud Account Engagement Consultant Topic 4 Question 32 Discussion

Actual exam question for Salesforce's Marketing Cloud Account Engagement Consultant exam

Question #: 32
Topic #: 4

[All Marketing Cloud Account Engagement Consultant Questions]

LenoxSoft sends a list email to the "2019 Tradeshow" list, and does not use a suppression list. The next day, an account manager wants to know why his prospect did not receive the email even though they were a member of the list.

What could have prevented this prospect from receiving the list email?

AThe prospect already received the email already received another Marketing Cloud Account Engagement email within the past business day, based on the account's business hours.

BThe Dedicated IP address was not warmed up appropriately before the email was scheduled.

CThe prospect was no longer a member of the '2019 Tradeshow' list used for the email send.

DA second prospect with the same email address received the email under 'allow multiple prospects with the same email address.'

Show Suggested Answer

Suggested Answer: C

by Vivan at Sep 14, 2024, 06:25 AM

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Franchesca

1 months ago

Oh man, the dreaded 'same email address' issue! That's gotta be the most confusing thing for the prospect. Hope they get it sorted out.

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Elmer

1 months ago

I'd say the right answer is C - the prospect was no longer on the list. It's always important to keep those lists up-to-date, especially for an event like a tradeshow.

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Loise

9 days ago

B) The Dedicated IP address was not warmed up appropriately before the email was scheduled.

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Verlene

10 days ago

A) The prospect already received the email already received another Marketing Cloud Account Engagement email within the past business day, based on the account's business hours.

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Lindsey

1 months ago

Haha, I bet the marketing team is kicking themselves for not using a suppression list! That's a rookie mistake. I hope they've learned their lesson.

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Hyun

2 days ago

B) The Dedicated IP address was not warmed up appropriately before the email was scheduled.

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Pedro

10 days ago

A) The prospect already received the email already received another Marketing Cloud Account Engagement email within the past business day, based on the account's business hours.

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Charlena

2 months ago

Interesting options here. I'd guess it's probably the prospect being removed from the list, that seems the most likely scenario. Maybe they unsubscribed or their contact info changed.

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Joni

9 days ago

D) A second prospect with the same email address received the email under 'allow multiple prospects with the same email address.'

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Lucina

15 days ago

C) The prospect was no longer a member of the '2019 Tradeshow' list used for the email send.

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Eden

26 days ago

B) The Dedicated IP address was not warmed up appropriately before the email was scheduled.

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Keva

1 months ago

A) The prospect already received the email already received another Marketing Cloud Account Engagement email within the past business day, based on the account's business hours.

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Fabiola

2 months ago

Hmm, the prospect not receiving the email could be due to them already getting another email recently. The IP address not being warmed up properly also seems plausible. I wonder if the prospect was removed from the list, or if someone else with the same email got the email instead.

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Starr

1 months ago

B) The Dedicated IP address was not warmed up appropriately before the email was scheduled.

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Val

2 months ago

A) The prospect already received the email already received another Marketing Cloud Account Engagement email within the past business day, based on the account's business hours.

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