Salesforce Exam Interaction Studio Accredited Professional Topic 1 Question 19 Discussion

Actual exam question for Salesforce's Interaction Studio Accredited Professional exam

Question #: 19
Topic #: 1

[All Interaction Studio Accredited Professional Questions]

A customer service representative for a bank is on the phone with a prospect and wants to promote the next best offer based on digital behaviour. How would they accomplish this in service cloud?

AThe agent uses a customized next best offer widget powered by the interaction studio connector

BLeverage service cloud to inform IS in real-time

CUse machine learning to serve product/ content recommendations in email sent by your ESP

DManually sync data from Interaction studio to service cloud

Show Suggested Answer

Suggested Answer: A

by Amie at Mar 22, 2023, 04:07 AM

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