Salesforce Exam Heroku Architect Topic 8 Question 49 Discussion

Actual exam question for Salesforce's Heroku Architect exam

Question #: 49
Topic #: 8

Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed.

Which three configurations should a Consultant implement to ensure this can be achieved? (Choose three.)

ACreate a Process to call a Flow that completes the Milestone when the Wrap Up is complete.

BCreate a Workflow to close the Milestone when the Wrap Up is complete

CCreate a Milestone which has entry criteria (or Status = Technician Wrap Up.

DCreate an Entitlement Process which has entry criteria for Status = Technician Wrap Up

ECreate custom fields to capture that the Wrap Up Activities have been completed.

Show Suggested Answer

Suggested Answer: B, C, D

by Erick at Sep 18, 2024, 10:11 PM

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Lashawnda

2 months ago

I'm picturing the Technicians out in the field, frantically trying to remember to update all those custom fields before the 48-hour SLA expires. Sounds like a recipe for some angry customers!

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Hector

17 days ago

E) Create custom fields to capture that the Wrap Up Activities have been completed.

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Cristal

1 months ago

B) Create a Workflow to close the Milestone when the Wrap Up is complete

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Jutta

1 months ago

A) Create a Process to call a Flow that completes the Milestone when the Wrap Up is complete.

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Erasmo

2 months ago

I'm not sure about option D though. Do we really need an Entitlement Process for this?

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Gerry

2 months ago

I agree with Basilia. Those options seem to cover all the necessary configurations.

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Jules

2 months ago

Hmm, this is a tricky one. I wonder if the Technicians will remember to update those custom fields every time. Gotta make it as seamless as possible, right? Maybe we should add a reminder notification or something.

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Genevieve

2 months ago

I'm not too sure about the Workflow option - isn't that a bit outdated these days? The Entitlement Process seems like overkill for this use case. Overall, a nice mix of configurations to get the job done.

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Mary

1 months ago

E) Create custom fields to capture that the Wrap Up Activities have been completed.

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Eva

1 months ago

C) Create a Milestone which has entry criteria for Status = Technician Wrap Up.

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Rory

1 months ago

A) Create a Process to call a Flow that completes the Milestone when the Wrap Up is complete.

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Otis

2 months ago

Okay, let's see. I think creating a Milestone with the right entry criteria is key here. And a Process to call a Flow when the Wrap Up is complete sounds like a good way to automate the process. The custom fields could be helpful too.

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