Salesforce Exam Heroku Architect Topic 7 Question 7 Discussion

Actual exam question for Salesforce's Heroku Architect exam

Question #: 7
Topic #: 7

A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is aboutto expire.

Which two upsell activities should the CSR consider? (Choose two.)

AOpen a Case and a renewal Opportunity for the Sales team.

BOpen a Case and create a Work Order for the Dispatch Team.

COpen a Case and inform Customer of weekend service pricing.

DOpen a Case and send email with new Service offerings.

Show Suggested Answer

Suggested Answer: C, D

by Venita at Sep 16, 2022, 12:37 PM

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