Salesforce Exam Heroku Architect Topic 5 Question 38 Discussion

Actual exam question for Salesforce's Heroku Architect exam

Question #: 38
Topic #: 5

Universal Containers has implemented a Knowledge solution for Agents to provide Field Technicians with information necessary to complete assigned work.

Which two capabilities will now be available? (Choose two.)

AAttach Knowledge Articles to Work Order Line Hems Only.

BManage Attached Articles and Search the Knowledge Base

Cinclude Quick Actions and Global Actions in Attached Articles.

DAttach Articles to Work Orders and Work Order Line Items.

Show Suggested Answer

Suggested Answer: B, D

by Cruz at Jun 01, 2024, 08:38 PM

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Devorah

5 months ago

Haha, I'm just glad they're not asking us to 'attach articles to work order line hems'! That would be a real head-scratcher. I'd go with D.

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Gary

5 months ago

I'm torn between B and D. Being able to manage attached articles and search the knowledge base is crucial, but being able to attach them to both work orders and line items is also key.

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Chun

4 months ago

I agree, having both capabilities is important for providing the necessary information to Field Technicians.

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Reta

4 months ago

D) Attach Articles to Work Orders and Work Order Line Items

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Kristeen

4 months ago

I agree, both capabilities are important for providing field technicians with the necessary information.

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Arlette

4 months ago

D) Attach Articles to Work Orders and Work Order Line Items

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Pamella

4 months ago

B) Manage Attached Articles and Search the Knowledge Base

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Quentin

5 months ago

B) Manage Attached Articles and Search the Knowledge Base

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Cassandra

5 months ago

I agree with you, B makes sense because it allows managing and searching for knowledge articles.

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Shannon

5 months ago

I agree with An. D is the way to go. The ability to manage attached articles and search the knowledge base is also really important.

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An

5 months ago

Option D makes the most sense to me. Being able to attach articles to both work orders and work order line items seems like the most comprehensive solution.

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Gearldine

4 months ago

I agree, having the ability to attach articles to both work orders and line items is crucial for efficiency.

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Nettie

5 months ago

Option D allows for more flexibility in providing information to Field Technicians.

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Charolette

5 months ago

I agree, having the ability to attach articles to both levels is crucial for providing technicians with the information they need.

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Nickole

5 months ago

It's important to have a comprehensive solution like option D to ensure all necessary information is easily accessible for the technicians.

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Colby

5 months ago

Definitely, having the ability to attach articles to both work orders and line items is crucial for efficiency.

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Juan

5 months ago

Option D is definitely the most comprehensive. It covers both work orders and line items.

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Kathryn

5 months ago

I agree, option D seems like the best choice for providing information to Field Technicians.

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Tamekia

5 months ago

I think the answer is B.

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