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Salesforce Exam Heroku Architect Topic 4 Question 29 Discussion

Actual exam question for Salesforce's Heroku Architect exam
Question #: 29
Topic #: 4
[All Heroku Architect Questions]

Which three overview cards does the Field Service mobile app provide as context to Technicians on upcoming Service Appointments? (Choose three.)

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Suggested Answer: B, C, D

by Nelida at Jan 27, 2024, 06:18 PM

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Micaela
6 months ago
I'm no field service expert, but Asset History, Contact, and Site Details sound like the obvious choices here. Unless the tech is planning to do some light home redecorating on the side.
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Derrick
5 months ago
Asset History, Contact, and Site Details are definitely the most important cards for technicians to have a complete overview of the upcoming service appointments.
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Derrick
5 months ago
Definitely, those three overview cards provide all the necessary information for technicians to be prepared for their appointments.
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Derrick
6 months ago
I agree, Asset History, Contact, and Site Details are essential for technicians to have context on upcoming service appointments.
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Ashleigh
6 months ago
Ha! Product Catalog? What, is the tech going to give the customer a sales pitch while they're fixing their washing machine? I'll take Asset History, Contact, and Site Details, thanks.
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Theron
5 months ago
Yeah, those three cards provide the essential information needed to efficiently complete the service appointment.
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Soledad
5 months ago
Asset History, Contact, and Site Details are definitely more important for technicians to have context.
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Francoise
5 months ago
I agree, Product Catalog seems unnecessary during a service appointment.
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Twila
6 months ago
Easy peasy! Asset History, Contact, and Site Details are the three I'd go with. Can't imagine a field tech would need to see the Product Catalog on their way to a service call.
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Jesusita
6 months ago
I think the Address, Site Details, and Product Catalog cards would give the technician the best context for upcoming service appointments. The other options seem a bit irrelevant.
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Malissa
6 months ago
Asset History might not be as relevant for the technician to have as context for upcoming service appointments.
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Marquetta
6 months ago
I think the Product Catalog card would also be helpful for the technician to have a better understanding of the upcoming service appointments.
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Ozell
6 months ago
I think the Product Catalog card would also be helpful for the technician to have access to during the service appointment.
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Gracia
6 months ago
I agree, the Address and Site Details cards would definitely be important for the technician to have.
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Darci
7 months ago
The Asset History, Contact, and Site Details overview cards definitely sound the most relevant to a field service technician. I'd choose those three.
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Olen
6 months ago
Address is important for navigation to the customer's location.
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Cristy
6 months ago
Product Catalog might not be as relevant for service appointments.
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Ashlee
6 months ago
I think those three cards provide a good overview for technicians.
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Alyssa
7 months ago
Site Details help in understanding the location and setup.
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Glen
7 months ago
Contact details are crucial for communication with customers.
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Esteban
7 months ago
I agree, Asset History gives important background information.
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