Salesforce Exam Heroku Architect Topic 3 Question 57 Discussion

Actual exam question for Salesforce's Heroku Architect exam

Question #: 57
Topic #: 3

A ClientService Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is aboutto expire.

Which two upsell activities should the CSR consider? (Choose two.)

AOpen a Case and a renewal Opportunity for the Sales team.

BOpen a Case and create a Work Order for the Dispatch Team.

COpen a Case and inform Customer of weekend service pricing.

DOpen a Case and send email with new Service offerings.

Show Suggested Answer

Suggested Answer: C, D

by Jolanda at Mar 05, 2025, 07:14 PM

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Tu

4 days ago

Hmm, I'd go with B and C. Weekend service pricing is key, and a work order for the dispatch team could really help get things moving.

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Leonida

12 days ago

A and D for sure. Gotta give that customer a heads up on those new service offerings before the coverage expires!

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Fausto

16 days ago

I think A and D are good options.

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