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Salesforce Exam Health Cloud Accredited Professional Topic 6 Question 46 Discussion

Actual exam question for Salesforce's Health Cloud Accredited Professional exam
Question #: 46
Topic #: 6
[All Health Cloud Accredited Professional Questions]

A provider's office wants to verify a patient's insurance plan information and coverage when they call into the call center to book an appointment.

Which capability should a consultant leverage to address this requirement?

Show Suggested Answer Hide Answer
Suggested Answer: D

Benefits Eligibility and Verification is a Health Cloud capability that allows users to verify a patient's insurance plan information and coverage in real time, directly on the patient record1.Users can connect with verification partners easily by integrating with third-party benefits and eligibility services1.Users can also check benefits for medical services, pharmacy, and medical equipment to ensure patients have the required coverage before their visit1.

This capability can help a provider's office to verify a patient's insurance plan information and coverage when they call into the call center to book an appointment.The call center agent can access the patient's account record, click the tab that contains the Benefits Verification component, and see a list of the available health insurance plans for the patient2.The agent can then verify the plan benefits, such as eligibility, coverages, and copayments, by clicking Verify Benefits2.The page then updates with real-time details of the patient's benefits for the selected plan2.


1:Get Started with Benefits Verification Unit | Salesforce Trailhead2:Work with Benefits Verification Unit | Salesforce Trailhead

by Cordelia at Aug 04, 2024, 10:37 PM

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Anglea
2 months ago
I think B) Intelligent Appointment Management could help streamline the appointment booking process as well.
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Chantell
2 months ago
I'm not sure, but I think C) Identity Verification could also be important to confirm the patient's identity.
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Stevie
2 months ago
I agree with Ivette. It makes sense to verify insurance coverage before booking an appointment.
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Dortha
2 months ago
I'm not sure, but C) Identity Verification could also be important to confirm the patient's identity before discussing insurance details.
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Ivette
2 months ago
I think the answer is D) Benefits Eligibility and Verification.
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Kristal
2 months ago
I agree with Tess, D) Benefits Eligibility and Verification makes the most sense for verifying insurance coverage.
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Brock
2 months ago
I'm thinking D) Benefits Eligibility and Verification is the way to go. Gotta make sure the patient's insurance is legit before we start making plans, you know? Wouldn't want them to show up and realize their coverage is as outdated as my grandma's flip phone.
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Dyan
1 months ago
Definitely, we need to make sure everything is in order before scheduling the appointment.
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Ranee
1 months ago
I agree, D) Benefits Eligibility and Verification is crucial for avoiding any surprises.
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Cassi
2 months ago
D) Benefits Eligibility and Verification is the clear winner here. You don't want to book an appointment only to find out the patient's insurance doesn't cover it. That would be a real buzzkill.
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Chantay
2 months ago
B) Intelligent Appointment Management sounds pretty fancy, but I'm not sure it's the right fit for this scenario. Gotta keep it simple, am I right?
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Tess
2 months ago
I think the answer is D) Benefits Eligibility and Verification.
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Quentin
2 months ago
I'm gonna have to go with C) Identity Verification. Can't be too careful these days, you know? Gotta make sure we're talking to the right person.
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Eileen
2 months ago
Hmm, I think D) Benefits Eligibility and Verification is the way to go here. Gotta make sure the patient's coverage is all squared away before we book that appointment!
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Leota
1 months ago
Yes, Benefits Eligibility and Verification is crucial to ensure everything is covered.
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Frank
2 months ago
I agree, we definitely need to check their benefits before scheduling anything.
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