Salesforce Exam Financial Services Cloud Topic 3 Question 56 Discussion

Actual exam question for Salesforce's Financial Services Cloud exam

Question #: 56
Topic #: 3

[All Financial Services Cloud Questions]

A regional bank is implementing Financial Services Cloud (FSC). Today, relationship managers receive email reminders 2 days, 2 weeks, and 2 months after a new customer opens their first bank account to contact the customer for feedback. In addition, the bank wants the ability for relationship managers to track and report on progress in FSC.

What should the administrator do when designing the future state business process using FSC features?

AWhen creating an account, create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months.

BWhen a lead or referral is converted, create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months.

CWhen an account status is changed to 'CustomlrfVTcreate an action plan with tasks to follow up in 2 days. 2 weeks, and 2 months.

DWhen an account status is changed to 'Customer', send emails to the Account Owner to follow up in 2 days, 2 weeks, and 2 months.

Show Suggested Answer

Suggested Answer: A, B

The Access Interest Tags for Financial Services Cloud permission is included in two permission sets that are provided by FSC:

FSC Foundations permission set: This permission set grants access to the core features of FSC, such as financial accounts, account groups, households, goals, referrals, and interest tags7.

FSC Extension permission set: This permission set grants access to additional features of FSC that extend beyond the core functionality, such as action plans, relationship groups, relationship maps, client tasks, client notes, and interest tags8.

To create a new FSC permission set that includes the Access Interest Tags for Financial Services Cloud permission, either of these permission sets can be cloned and modified as needed.

FSC Foundations Permission Set

FSC Extension Permission Set

by Delsie at Jan 27, 2025, 04:04 AM

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Sheron

1 months ago

Option D could work, but sending emails feels a bit old-school. Shouldn't the relationship managers be able to track this directly in FSC?

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Alica

2 months ago

Haha, 'CustomlrfVTcreate'? Looks like someone had a keyboard malfunction on that option. I'd steer clear of that one.

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Pearly

4 days ago

Let's make sure to choose the right features that will help us track and report on progress effectively.

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Dorathy

7 days ago

I think we should focus on the other options that make more sense for our business process.

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Linn

10 days ago

I agree, that option does look a bit strange. I would definitely avoid it.

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Coral

16 days ago

Let's make sure to test everything thoroughly before implementing the new process.

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Basilia

17 days ago

Maybe we can customize the email reminders to better suit our needs.

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Sage

21 days ago

I think we should focus on using the standard features of FSC for tracking and reporting.

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Fairy

25 days ago

I agree, that option does look a bit strange.

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Kerry

2 months ago

I'm not sure about Option C. Tying the action plan to a specific account status might be too limiting. What if the bank wants to do this for all new customers, regardless of status?

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Eleonora

27 days ago

I see your point, but I still think Option C could work if the bank wants to tie the action plan to specific account statuses.

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Theron

2 months ago

I agree, Option B seems too broad and might not provide enough structure for tracking progress.

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Alysa

2 months ago

I think Option A is the best choice. It allows for flexibility in reaching out to all new customers.

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Wei

2 months ago

Option B seems the most logical. Creating an action plan when a lead or referral is converted ensures the relationship manager is alerted to follow up at the right times.

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Sommer

26 days ago

It's important for relationship managers to have the tools they need to stay on top of customer interactions.

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Jesusita

28 days ago

Agreed, having a system in place to track and report on progress will definitely improve customer feedback.

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Keneth

2 months ago

Yes, creating an action plan for converted leads or referrals is crucial for effective follow-up.

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Charisse

2 months ago

Option B seems like a good idea. It will help relationship managers follow up at the right times.

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Jerlene

3 months ago

I disagree. I think option D is better because it automates the follow-up process for the Account Owner.

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Kayleigh

3 months ago

I agree with Melodie. Option A makes the most sense for tracking and reporting progress.

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Melodie

3 months ago

I think the administrator should choose option A.

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