Salesforce Financial Services Cloud Accredited Professional (AP-208) Exam - Topic 3 Question 56 Discussion

Actual exam question for Salesforce's Financial Services Cloud Accredited Professional (AP-208) exam

Question #: 56
Topic #: 3

[All Financial Services Cloud Accredited Professional (AP-208) Questions]

A regional bank is implementing Financial Services Cloud (FSC). Today, relationship managers receive email reminders 2 days, 2 weeks, and 2 months after a new customer opens their first bank account to contact the customer for feedback. In addition, the bank wants the ability for relationship managers to track and report on progress in FSC.

What should the administrator do when designing the future state business process using FSC features?

AWhen creating an account, create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months.

BWhen a lead or referral is converted, create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months.

CWhen an account status is changed to 'CustomlrfVTcreate an action plan with tasks to follow up in 2 days. 2 weeks, and 2 months.

DWhen an account status is changed to 'Customer', send emails to the Account Owner to follow up in 2 days, 2 weeks, and 2 months.

Show Suggested Answer

Suggested Answer: A, B

The Access Interest Tags for Financial Services Cloud permission is included in two permission sets that are provided by FSC:

FSC Foundations permission set: This permission set grants access to the core features of FSC, such as financial accounts, account groups, households, goals, referrals, and interest tags7.

FSC Extension permission set: This permission set grants access to additional features of FSC that extend beyond the core functionality, such as action plans, relationship groups, relationship maps, client tasks, client notes, and interest tags8.

To create a new FSC permission set that includes the Access Interest Tags for Financial Services Cloud permission, either of these permission sets can be cloned and modified as needed.

FSC Foundations Permission Set

FSC Extension Permission Set

by Delsie at Jan 27, 2025, 04:04 AM

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Sanjuana

4 months ago

B could work too, but it depends on the lead process.

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Bernardine

4 months ago

Option D seems a bit passive, emails might get lost.

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Sonia

4 months ago

Wait, can FSC really automate all those reminders?

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Milly

5 months ago

Totally agree, action plans are key!

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Dorthy

5 months ago

I think option A makes the most sense for follow-ups.

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Karl

5 months ago

I feel like option C is a bit confusing with the status change wording. I thought we focused more on actions tied to customer engagement rather than just status updates.

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Dorathy

5 months ago

I'm leaning towards option D because sending emails to the Account Owner seems like a proactive approach, but I can't quite remember if that's the best practice we covered.

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Reena

5 months ago

I think option A makes sense since it directly relates to the account creation process, but I also recall a practice question about leads that might be relevant here.

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Ronald

6 months ago

I remember we discussed action plans in FSC, but I'm not sure if they should be created when the account is opened or when the status changes.

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Lina

6 months ago

I feel pretty confident about this one. Based on the requirements, option A seems like the best choice - creating an action plan with follow-up tasks when the account is opened. That gives the relationship managers the tracking and reporting capabilities they need.

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Diane

6 months ago

This one seems tricky. I'm not sure if creating an action plan is the best approach, or if we should just be sending email reminders. I'll have to think this through carefully.

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Carin

6 months ago

Okay, I've got an idea. Since the requirement is to track and report on progress in FSC, I would go with option A and create an action plan with tasks when the account is created. That way the relationship manager can easily monitor and update the tasks.

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Tyra

6 months ago

Hmm, I'm a bit confused on the exact requirements here. Do we need to create an action plan, or just send email reminders? The question is a bit ambiguous.

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Allene

6 months ago

This seems like a straightforward process design question. I think the key is to identify the right trigger event to create the follow-up tasks.

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Sheron

10 months ago

Option D could work, but sending emails feels a bit old-school. Shouldn't the relationship managers be able to track this directly in FSC?

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Alica

10 months ago

Haha, 'CustomlrfVTcreate'? Looks like someone had a keyboard malfunction on that option. I'd steer clear of that one.

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Pearly

9 months ago

Let's make sure to choose the right features that will help us track and report on progress effectively.

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Dorathy

9 months ago

I think we should focus on the other options that make more sense for our business process.

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Linn

9 months ago

I agree, that option does look a bit strange. I would definitely avoid it.

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Coral

9 months ago

Let's make sure to test everything thoroughly before implementing the new process.

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Basilia

9 months ago

Maybe we can customize the email reminders to better suit our needs.

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Sage

10 months ago

I think we should focus on using the standard features of FSC for tracking and reporting.

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Fairy

10 months ago

I agree, that option does look a bit strange.

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Kerry

11 months ago

I'm not sure about Option C. Tying the action plan to a specific account status might be too limiting. What if the bank wants to do this for all new customers, regardless of status?

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Eleonora

10 months ago

I see your point, but I still think Option C could work if the bank wants to tie the action plan to specific account statuses.

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Theron

10 months ago

I agree, Option B seems too broad and might not provide enough structure for tracking progress.

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Alysa

11 months ago

I think Option A is the best choice. It allows for flexibility in reaching out to all new customers.

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Wei

11 months ago

Option B seems the most logical. Creating an action plan when a lead or referral is converted ensures the relationship manager is alerted to follow up at the right times.

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Sommer

10 months ago

It's important for relationship managers to have the tools they need to stay on top of customer interactions.

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Jesusita

10 months ago

Agreed, having a system in place to track and report on progress will definitely improve customer feedback.

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Keneth

10 months ago

Yes, creating an action plan for converted leads or referrals is crucial for effective follow-up.

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Charisse

11 months ago

Option B seems like a good idea. It will help relationship managers follow up at the right times.

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Jerlene

11 months ago

I disagree. I think option D is better because it automates the follow-up process for the Account Owner.

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Kayleigh

12 months ago

I agree with Melodie. Option A makes the most sense for tracking and reporting progress.

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Melodie

12 months ago

I think the administrator should choose option A.

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