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Salesforce Exam Field Service Consultant Topic 9 Question 54 Discussion

Actual exam question for Salesforce's Field Service Consultant exam
Question #: 54
Topic #: 9
[All Field Service Consultant Questions]

Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.

Which two default Scheduling Policies meet this requirement?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: B, C

Soft Boundaries and Customer First are two default scheduling policies that meet the requirement of committing preferred resources to accounts and providing prompt service. Soft Boundaries prioritize resources that are assigned to the same account or service territory as the service appointment. Customer First prioritize resources that have the highest customer satisfaction rating.


by Virgie at Mar 21, 2024, 09:07 PM

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Yvonne
6 months ago
This is a tough one, but I'm going to go with C) Customer First and B) Soft Boundaries. Gotta keep those clients happy, even if it means bending over backwards a little.
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Vivienne
6 months ago
A) High Intensity is definitely the way to go. We need to work our team to the bone to make these customers happy. No time for boundaries or customer-first policies!
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Lynna
5 months ago
I think Emergency Policy could also be useful in certain situations.
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Gwenn
5 months ago
I agree, High Intensity is the best option for quick service.
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Rima
6 months ago
High Intensity might also help in committing preferred resources to accounts.
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Ilene
6 months ago
I think Emergency Policy could also be useful for providing prompt service.
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Lenna
6 months ago
I agree, placing the customer first is key for increasing satisfaction.
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Rosendo
6 months ago
I think Customer First would be a good option.
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Irving
6 months ago
I also believe that Emergency Policy would be another default Scheduling Policy to consider for providing prompt service.
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Malcom
6 months ago
I agree with Justine. Customer First sounds like it prioritizes customer satisfaction.
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Lauryn
7 months ago
D) Emergency Policy sounds like the way to go. If the customer is unhappy, we need to pull out all the stops to fix it ASAP!
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Karl
7 months ago
I think the correct answers are C) Customer First and B) Soft Boundaries. This aligns with the requirement to commit resources to accounts and provide prompt service.
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Merilyn
5 months ago
So, Customer First and Soft Boundaries are the best choices for increasing customer satisfaction.
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Raymon
5 months ago
Exactly, those policies are more about urgency rather than customer preference.
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Ashanti
6 months ago
High Intensity and Emergency Policy wouldn't focus on customer satisfaction like the other options.
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Linn
6 months ago
Customer First and Soft Boundaries make sense for preferred resources and quick service.
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Laine
6 months ago
I agree, those policies prioritize customer satisfaction and prompt service.
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Mattie
7 months ago
I believe the correct answers are C) Customer First and B) Soft Boundaries.
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Justine
7 months ago
I think Customer First is one of the default Scheduling Policies that can meet this requirement.
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