Salesforce Exam Field Service Consultant Topic 8 Question 71 Discussion

Actual exam question for Salesforce's Field Service Consultant exam

Question #: 71
Topic #: 8

[All Field Service Consultant Questions]

Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.

Which method of dispatching should a Consultant recommend implementing?

AAutomatically Dispatch Service Appointments using Drip Feed.

BAutomatically change the schedule policy.

CAutomatically change the status to Dispatched of all Service Appointments.

DAutomatically schedule unscheduled services to available Resources.

Show Suggested Answer

Suggested Answer: A

Drip feed is a feature that automatically dispatches service appointments to resources based on predefined criteria and time intervals. By using drip feed, the system can handle same-day service appointments and adjust the technician's schedule accordingly.

by Helene at Sep 15, 2024, 08:48 AM

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Kristine

19 days ago

Ha! With over 50% of service appointments being created on the same day, I bet the techs are running around like headless chickens. This question is just begging for a good ol' fashioned game of 'Technician Tetris'.

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Tresa

21 days ago

Option C is just asking for trouble. Automatically changing the status to 'Dispatched' for all service appointments? That's a recipe for disaster!

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Georgeanna

22 days ago

I'm not sure about option B. Automatically changing the schedule policy could cause more problems than it solves.

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Mattie

12 days ago

I think option A sounds like a good idea. Automatically dispatching service appointments could help with the changing schedule.

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Giuseppe

25 days ago

Option A sounds good. Automatically dispatching service appointments using drip feed could help keep things organized and running smoothly.

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2 months ago

I think we should go with option D.

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