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Salesforce Exam Field Service Consultant Topic 8 Question 62 Discussion

Actual exam question for Salesforce's Field Service Consultant exam
Question #: 62
Topic #: 8
[All Field Service Consultant Questions]

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.

Which two configurations should a Consultant implement to prevent Work Orders from being closed?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: B, D

A custom approval process on work orders is used to define the steps and criteria for approving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.


by Bernardine at Jul 05, 2024, 06:48 AM

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Rebeca
3 months ago
I think the CFO just wants to keep those Work Orders open forever, like a never-ending game of Work Order Hot Potato.
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Leonor
3 months ago
This is like a choose-your-own-adventure but with Work Orders. I'm feeling B and D - let's keep those puppies open!
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Tuyet
3 months ago
B and C, hands down. Approval process and custom status? Boom, problem solved. The CFO will be thrilled.
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Corazon
2 months ago
Great suggestions! Implementing both B and C will definitely meet the CFO's requirements.
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Farrah
2 months ago
I agree, having a custom status will also help track where each Work Order is in the process.
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Lauryn
2 months ago
B and C are definitely the way to go. The approval process will ensure the report is signed before closing.
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Jarod
3 months ago
D is a no-brainer. Validation rules are the way to ensure those Work Orders stay open. Who needs to close 'em anyway?
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Royal
3 months ago
C) Custom Work Order Status
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Gabriele
3 months ago
Exactly! Validation rules are key to keeping those Work Orders open.
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Ruth
3 months ago
D) Custom Validation Rule on Work Orders
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Davida
3 months ago
A) Custom Work Order Escalation Rules
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Gerald
4 months ago
A and B seem like the way to go. Gotta keep those Work Orders open until the Customer Service Report is signed off!
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Alishia
3 months ago
True, having a Custom Validation Rule on Work Orders can also help ensure that they remain open until the Customer Service Report is signed.
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Tammara
3 months ago
Custom Work Order Status could also be useful in this situation. It's important to have clear statuses for the Work Orders.
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Talia
3 months ago
I agree, having custom Work Order Escalation Rules and a Custom Approval Process will help ensure the process is followed correctly.
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Alyce
4 months ago
I agree, having Custom Work Order Escalation Rules and a Custom Approval Process on Work Orders will help us keep track of the Customer Service Report.
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Trina
4 months ago
A and B are definitely the right choices. We need to make sure those Work Orders stay open.
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Alaine
4 months ago
A and B are definitely the right choices. We need to make sure those Work Orders stay open until the report is signed.
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Gerald
4 months ago
I believe Custom Validation Rule on Work Orders is necessary to ensure accuracy before closing.
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Alaine
4 months ago
I agree with Gracia, but we also need Custom Work Order Status to track the progress.
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Gracia
5 months ago
I think we should go with Custom Approval Process on Work Orders.
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