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Salesforce Exam Field-Service-Consultant Topic 8 Question 59 Discussion

Actual exam question for Salesforce's Salesforce Certified Field Service Consultant exam
Question #: 59
Topic #: 8
[All Salesforce Certified Field Service Consultant Questions]

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.

Which two configurations should a Consultant implement to prevent Work Orders from being closed?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: B, D

A custom approval process on work orders is used to define the steps and criteria for approving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.


by Delbert at May 21, 2024, 02:53 AM

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Rocco
2 months ago
This is a tricky one, but I think B) and D) are the best options to prevent those work orders from closing too soon.
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Iluminada
1 months ago
A) Custom Work Order Escalation Rules could also be useful in this scenario to keep the Work Orders open until the report is signed.
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Kiley
2 months ago
I think D) Custom Validation Rule on Work Orders is also important to ensure the Customer Service Report is signed before closing.
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Artie
2 months ago
I agree, B) Custom Approval Process on Work Orders would definitely help.
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Florinda
3 months ago
Haha, the CFO wants to keep those work orders open no matter what! B) and D) are the way to go.
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Lavonne
2 months ago
That makes sense, those configurations would definitely help keep the work orders open.
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Miss
2 months ago
D) Custom Validation Rule on Work Orders
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Miles
3 months ago
B) Custom Approval Process on Work Orders
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Winifred
3 months ago
Custom Approval Process and Validation Rule all the way! Wouldn't want those pesky work orders closing before the customer signs off.
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Becky
2 months ago
I agree, and a Custom Validation Rule would definitely help too.
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Celeste
2 months ago
Custom Approval Process is a must for sure.
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Marleen
2 months ago
Yeah, and a Custom Validation Rule would definitely help too.
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Noah
3 months ago
Custom Approval Process sounds like a good idea.
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Nan
3 months ago
Yeah, and a Custom Validation Rule would definitely help too.
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Myra
3 months ago
Custom Approval Process sounds like a good idea.
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Mila
3 months ago
B) and D) seem like the obvious choices here. Gotta have that approval process and validation to keep those work orders open!
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My
2 months ago
Great, let's make sure to implement both the approval process and validation rule to prevent any issues with closing Work Orders too soon.
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Jamey
2 months ago
Absolutely, the CFO's request makes sense and these configurations will help in meeting that requirement.
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Iraida
2 months ago
Yes, without those configurations, it would be too easy for Work Orders to be closed prematurely.
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Jesus
2 months ago
I think having an approval process and validation rule is crucial to ensure the Customer Service Report is signed before closing the Work Orders.
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Willard
2 months ago
D) Custom Validation Rule on Work Orders
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Erinn
3 months ago
B) Custom Approval Process on Work Orders
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Jesus
3 months ago
Agreed, those two options will definitely help in keeping the Work Orders open.
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Jerlene
3 months ago
D) Custom Validation Rule on Work Orders
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Yan
3 months ago
B) Custom Approval Process on Work Orders
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