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Salesforce Exam Field Service Consultant Topic 8 Question 51 Discussion

Actual exam question for Salesforce's Field Service Consultant exam
Question #: 51
Topic #: 8
[All Field Service Consultant Questions]

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.

Which two configurations should a Consultant implement to prevent Work Orders from being closed?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: B, D

A custom approval process on work orders is used to define the steps and criteria for approving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.


by Charlene at Jan 28, 2024, 11:11 AM

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Candida
6 months ago
Don't overthink it, people. A and B are the way to go. It's all about that approval workflow to keep those Work Orders open.
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Kimbery
6 months ago
Haha, the CFO just wants to make sure those Work Orders never close, huh? A and B for sure, gotta have that approval process on lock-down.
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Erick
6 months ago
This is a tricky one, but I think A and B are the way to go. Approval and escalation are key to making sure those Work Orders stay open.
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Joanna
6 months ago
I'd go with C and D. Customizing the Work Order status and adding a validation rule would be a more straightforward way to keep them open until the CSR is signed.
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Roslyn
5 months ago
Customizing the approval process might also be a good idea to ensure proper authorization.
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Francesco
5 months ago
Adding a validation rule would definitely ensure that the CSR is signed before closing the Work Order.
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Melynda
6 months ago
I agree, setting up a custom Work Order status would help track the progress.
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Cory
6 months ago
D) Custom Validation Rule on Work Orders
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Irma
6 months ago
C) Custom Work Order Status
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Avery
7 months ago
A and B seem like the obvious choices here. You need to have an approval process and escalation rules to prevent Work Orders from being closed too soon.
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Cherri
6 months ago
B) Custom Approval Process on Work Orders
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Ronny
6 months ago
A) Custom Work Order Escalation Rules
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Pansy
7 months ago
B) Custom Approval Process on Work Orders
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Kanisha
7 months ago
A) Custom Work Order Escalation Rules
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