Salesforce Exam Field Service Consultant Topic 7 Question 73 Discussion

Actual exam question for Salesforce's Field Service Consultant exam

Question #: 73
Topic #: 7

[All Field Service Consultant Questions]

Universal Containers performs maintenance and repairs on Assets in the field and wants to increase first-time fix rates.

What should a Consultant include when creating a Work Order?

AProducts Required and Estimated Duration

BProducts Required and Skill Requirements

CSkill Requirements and Products Consumed

DEstimated Duration and Sen/ice Level Agreement

Show Suggested Answer

Suggested Answer: B

Products required and skill requirements are two fields that should be included when creating a work order to increase first-time fix rates. Products required are used to specify the products that are needed for the work order, and skill requirements are used to specify the level of expertise that is needed for the work order. By including these fields, the system can ensure that the technician has the right parts and skills to complete the work order.

by Thaddeus at Oct 20, 2024, 10:06 PM

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Rashad

2 months ago

Ha! I bet the answer is C) Skill Requirements and Products Consumed. That's what the boss really cares about - how much it's gonna cost them.

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Colene

2 months ago

Hmm, I'm not sure. I was thinking D) Estimated Duration and Service Level Agreement might be the best choice. Knowing the timeline and service level is important for the customer.

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Arlette

22 days ago

User 3: I think B) Products Required and Skill Requirements should also be included to ensure the right technician is assigned to the job.

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Reynalda

27 days ago

User 2: I agree, having the necessary products and knowing how long it will take is crucial for a successful repair.

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Marisha

1 months ago

D) Estimated Duration and Service Level Agreement is crucial for setting customer expectations.

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Aileen

1 months ago

User 1: I think A) Products Required and Estimated Duration is important to include in a Work Order.

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Dorothy

1 months ago

C) Skill Requirements and Products Consumed might be necessary to make sure the job is done correctly.

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Carey

2 months ago

B) Products Required and Skill Requirements could help ensure the right resources are assigned to the job.

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Shanice

2 months ago

I think A) Products Required and Estimated Duration is also important to include in a Work Order.

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Cyndy

3 months ago

Definitely go with B. You need to know what products are required and what skills the technician needs to have to complete the job.

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Glenna

1 months ago

Absolutely, it ultimately leads to higher customer satisfaction and first-time fix rates.

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Jerrod

2 months ago

It also helps in reducing the need for multiple visits to fix the same issue.

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Cherelle

2 months ago

Yes, it ensures that the technician has everything they need to complete the job efficiently.

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Serina

2 months ago

I agree, having the right products and skills is crucial for a successful repair.

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Shelton

3 months ago

I think the correct answer is B) Products Required and Skill Requirements. That's the most comprehensive option to include in a Work Order.

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Yvonne

2 months ago

I believe including Skill Requirements and Products Consumed in a Work Order is essential for ensuring the right resources are allocated, so option C) could also be a valid choice.

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Rasheeda

2 months ago

I think it's important to also consider the Estimated Duration when creating a Work Order, so option A) Products Required and Estimated Duration could be a good choice.

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