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Salesforce Exam Field Service Consultant Topic 7 Question 69 Discussion

Actual exam question for Salesforce's Field Service Consultant exam
Question #: 69
Topic #: 7
[All Field Service Consultant Questions]

Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only.

How can this be configured?

Show Suggested Answer Hide Answer
Suggested Answer: A

A work rule is used to define scheduling constraints and preferences for service appointments. The Match Territory work rule is used to ensure that service appointments are dispatched to resources from the same service territory only.


by Enola at Sep 18, 2024, 09:01 AM

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Martin
3 months ago
C is the way to do it. Mark those resources as required, easy peasy.
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Jacquelyne
3 months ago
Haha, imagine trying to schedule a resource from a different territory. What a logistical nightmare that would be!
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Miesha
2 months ago
D) Ensure the Resource's Address is in the same Territory as the Service Appointments.
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Lenna
2 months ago
C) Mark the Service Territory's Resources as Required on the Service Appointments.
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Tamera
3 months ago
A) Include the Match Territory Work Rule in the Scheduling Policy.
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Shayne
3 months ago
I think B is the best option. Availability is key when scheduling those resources.
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Jules
2 months ago
C) Mark the Service Territory's Resources as Required on the Service Appointments.
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Melita
2 months ago
B) Include the Resource Availability Work Rule in the Scheduling Policy.
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Rhea
3 months ago
A) Include the Match Territory Work Rule in the Scheduling Policy.
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Emilio
4 months ago
I'm not sure, but I think option D could also work. Making sure the resource's address matches the territory seems logical too.
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Maile
4 months ago
I agree with Lauran. Including the Match Territory Work Rule in the Scheduling Policy ensures resources are dispatched correctly.
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Carmelina
4 months ago
D is the obvious choice here. You can't just have resources all over the place, they need to be in the same territory as the service appointments.
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Yoko
3 months ago
C) Mark the Service Territory's Resources as Required on the Service Appointments.
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Rikki
3 months ago
B) Include the Resource Availability Work Rule in the Scheduling Policy.
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Alaine
3 months ago
A) Include the Match Territory Work Rule in the Scheduling Policy.
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Lauran
4 months ago
I think option A is the way to go. It makes sense to match the territory for efficient scheduling.
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Sharen
4 months ago
Option A seems like the way to go. Gotta keep those service appointments within the same territory!
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Rasheeda
4 months ago
That could work too, by making sure resources from the same territory are assigned.
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Diane
4 months ago
C) Mark the Service Territory's Resources as Required on the Service Appointments.
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Izetta
4 months ago
That's correct! It will ensure service appointments are dispatched within the same territory.
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Delmy
4 months ago
A) Include the Match Territory Work Rule in the Scheduling Policy.
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