Salesforce Exam Field Service Consultant Topic 5 Question 74 Discussion

Actual exam question for Salesforce's Field Service Consultant exam

Question #: 74
Topic #: 5

[All Field Service Consultant Questions]

Technicians often need to generate a report in the customer's language.

Which configuration should the Consultant recommend to meet the requirement?

AUpdate the Language of the current User.

BAdd the Service Report Language field to the Work Order Page Layout.

CAdd the Language field to the Contact Page Layout.

DUpdate the Default Language of the Organization.

Show Suggested Answer

Suggested Answer: B

This option allows generating a report in the customer's language by selecting the language from a picklist field on the work order record. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_service_reports_language.htm&type=5

by Leonora at Nov 15, 2024, 10:13 AM

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Golda

4 days ago

What, no option for 'Generate report in Klingon'? Disappointed! But I guess Option D is the most practical solution.

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Johana

7 days ago

I disagree. Adding the Language field to the Contact Page Layout would be more efficient as it allows for customization based on individual customer preferences.

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Enola

14 days ago

I agree with Kallie. Updating the Default Language of the Organization would ensure all reports are generated in the customer's language.

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Sophia

19 days ago

I think Option B is the way to go. Adding the Service Report Language field to the Work Order Page Layout would give us more control over the language of each individual report.

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Lyla

23 days ago

Option D. Update the Default Language of the Organization seems like the best choice to me. It would ensure that all reports are generated in the customer's language.

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King

7 days ago

A) Update the Language of the current User.

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Alex

12 days ago

D) Update the Default Language of the Organization.

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Kallie

24 days ago

I think the Consultant should recommend updating the Default Language of the Organization.

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