Salesforce Exam Field Service Consultant Topic 5 Question 74 Discussion

Actual exam question for Salesforce's Field Service Consultant exam

Question #: 74
Topic #: 5

[All Field Service Consultant Questions]

Technicians often need to generate a report in the customer's language.

Which configuration should the Consultant recommend to meet the requirement?

AUpdate the Language of the current User.

BAdd the Service Report Language field to the Work Order Page Layout.

CAdd the Language field to the Contact Page Layout.

DUpdate the Default Language of the Organization.

Show Suggested Answer

Suggested Answer: B

This option allows generating a report in the customer's language by selecting the language from a picklist field on the work order record. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_service_reports_language.htm&type=5

by Leonora at Nov 15, 2024, 10:13 AM

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Golda

3 months ago

What, no option for 'Generate report in Klingon'? Disappointed! But I guess Option D is the most practical solution.

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Dorthy

2 months ago

Too bad there's no option for generating reports in Klingon though!

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Rutha

2 months ago

I agree, it's the best way to ensure the report is generated in the customer's language.

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Dusti

2 months ago

Yeah, updating the Default Language of the Organization makes the most sense.

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Annamaria

2 months ago

Option D is definitely the most practical solution.

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Johana

3 months ago

I disagree. Adding the Language field to the Contact Page Layout would be more efficient as it allows for customization based on individual customer preferences.

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Enola

3 months ago

I agree with Kallie. Updating the Default Language of the Organization would ensure all reports are generated in the customer's language.

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Sophia

3 months ago

I think Option B is the way to go. Adding the Service Report Language field to the Work Order Page Layout would give us more control over the language of each individual report.

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Lyla

3 months ago

Option D. Update the Default Language of the Organization seems like the best choice to me. It would ensure that all reports are generated in the customer's language.

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