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Salesforce Exam Field Service Consultant Topic 5 Question 57 Discussion

Actual exam question for Salesforce's Field Service Consultant exam
Question #: 57
Topic #: 5
[All Field Service Consultant Questions]

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.

Which two configurations should a Consultant implement to prevent Work Orders from being closed?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: B, D

A custom approval process on work orders is used to define the steps and criteria for approving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.


by Theron at Apr 28, 2024, 04:12 PM

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Ashton
6 months ago
Yes, Approval Process could ensure no one closes Work Orders prematurely.
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Kenda
7 months ago
What about a Custom Approval Process? Looks like it could be useful too.
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Chu
7 months ago
I agree with you. Validation Rules are pretty straightforward and effective.
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Arthur
7 months ago
This is a classic 'choose the two most relevant options' kind of question. I'm feeling B and D - can't close those work orders without approval and validation!
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Abel
6 months ago
Yes, having a custom approval process and validation rule on work orders would definitely help in ensuring they remain open until the Customer Service Report is signed.
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Carlee
7 months ago
I agree, B and D seem like the best options to prevent work orders from being closed without approval and validation.
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Jesus
7 months ago
I think the Custom Validation Rule is a must. It's the best way to prevent closure.
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Kanisha
7 months ago
Hmm, B and C seem like the way to go. Maybe throw in a little status change magic to really seal the deal.
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Mary
7 months ago
Yeah, the one about the Customer Service Report needing to be signed first, right?
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Therese
7 months ago
B and D for sure. You need an approval process and validation rules to keep those work orders open until the customer signs off.
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Micheal
6 months ago
D) Custom Validation Rule on Work Orders
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Hollis
6 months ago
B) Custom Approval Process on Work Orders
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Ashton
7 months ago
Did you see the question about keeping Work Orders open?
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