Salesforce Exam Field Service Consultant Topic 3 Question 72 Discussion

Actual exam question for Salesforce's Field Service Consultant exam

Question #: 72
Topic #: 3

[All Field Service Consultant Questions]

The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app.

What are two reasons why the actions only display in the Salesforce mobile app?

Choose 2 answers

AThe action was added as part of the Salesforce mobile navigation settings options.

BThe actions were not added to the Classic Publisher Quick Actions section on the page layout.

CThe actions were not added to the Mobile and Lightning Actions section on the page layout.

DThe action type being utilized on the Work Order object is Lightning component.

Show Suggested Answer

Suggested Answer: B, C

To make custom actions visible in the Field Service mobile app, they need to be added to both the Classic Publisher Quick Actions section and the Mobile and Lightning Actions section on the page layout.

by Diego at Sep 14, 2024, 04:22 AM

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Adelina

1 months ago

Option D sounds like the right answer. If the actions are based on Lightning components, they may not be compatible with the Field Service mobile app. Just a wild guess though.

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2 months ago

I think option C is the correct answer. The actions need to be added to the Mobile and Lightning Actions section on the page layout for them to be visible in the Field Service mobile app.

upvoted 0 times