Salesforce Exam Field Service Consultant Topic 3 Question 65 Discussion

Actual exam question for Salesforce's Field Service Consultant exam

Question #: 65
Topic #: 3

[All Field Service Consultant Questions]

A customer makes one appointment for the sales department, and another appointment for the service

department. The two appointments should be handled on the same day, but should be created as separate

appointments. In addition, the Technician must complete one appointment before starting the next. The agent

wants to make sure these two appointments are scheduled together and in sequence.

Which three things should the Consultant verify to ensure these requirements are met and simultaneous scheduling will occur?

Choose 3 answers

AThe checkbox Use all-or-none scheduling for related appointments in Field Service Settings is selected.

BThe Dependency Type is set to Start After Finish and Same Day on the first service appointment in the dependency.

CA dependency has been created between the two appointments and the start times are the same.

DThe Same Resource and Same Day fields appear on the Service Appointments page layout.

EThe Complex Work Visualforce page is added to the Service Appointments page

Show Suggested Answer

Suggested Answer: B, D

Products consumed on work order line items and products consumed on work orders are two reports that can track the number of parts used by a technician during a given time period. Products consumed on work order line items are used to track individual products or services that are part of a work order line item. Products consumed on work orders are used to track products or services that are consumed as part of a work order.

by Serina at Aug 07, 2024, 12:10 AM

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Sean

9 hours ago

I think B and C are the correct answers. The customer wants the appointments to be scheduled on the same day and in sequence, so we need to set up a dependency between the two appointments.

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