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Salesforce Exam Field-Service-Consultant Topic 3 Question 64 Discussion

Actual exam question for Salesforce's Salesforce Certified Field Service Consultant exam
Question #: 64
Topic #: 3
[All Salesforce Certified Field Service Consultant Questions]

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.

Which two configurations should a Consultant implement to prevent Work Orders from being closed?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: B, D

A custom approval process on work orders is used to define the steps and criteria for approving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.


by Stevie at Jul 17, 2024, 04:51 AM

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Twana
23 hours ago
This is too easy. B and D are the way to go. Gotta love a good bureaucratic process to keep things from actually getting done!
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Teri
3 days ago
Hmm, B and D for sure. Can't have those work orders disappearing before the job is done. It's all about keeping the customer happy!
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Reyes
9 days ago
I'm going with B and D too. Wouldn't want any pesky work orders getting closed before the customer is satisfied, am I right?
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Glenna
10 days ago
B) Custom Approval Process on Work Orders and D) Custom Validation Rule on Work Orders seem like the obvious choices here. Gotta make sure those work orders stay open until the customer signs off!
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Barbra
23 days ago
I believe Custom Validation Rule on Work Orders is also necessary to ensure Work Orders remain open.
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Martina
24 days ago
I agree with Markus, but we also need to set up Custom Work Order Status.
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Markus
1 months ago
I think we should go with Custom Approval Process on Work Orders.
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