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Salesforce Exam Field Service Consultant Topic 3 Question 63 Discussion

Actual exam question for Salesforce's Field Service Consultant exam
Question #: 63
Topic #: 3
[All Field Service Consultant Questions]

AW Computing technicians use the field service mobile application exclusively since they are always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app.

How should the field service administrator ensure this requirement is met?

Show Suggested Answer Hide Answer
Suggested Answer: C

Drip feed is a feature that automatically dispatches service appointments to resources based on predefined criteria and time intervals. By enabling drip feed, the system can dispatch one service appointment per technician at a time, and adjust their schedule accordingly.


by Lezlie at Jul 07, 2024, 01:55 AM

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Laine
3 months ago
I think option B is the way to go. Setting the notification limit to one will keep things simple and straightforward.
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Alayna
3 months ago
Wait, what if the technicians have a secret ability to clone themselves and work on multiple jobs at once? Just a thought.
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Renea
3 months ago
I'd go with option D. Auto dispatch is the way to go, it'll save the dispatcher a lot of headaches and ensure the technicians are always up-to-date.
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Luther
3 months ago
Hmm, I'm not convinced. Instructing the dispatcher to only dispatch one work order at a time seems like it could lead to some confusion and delays. The app should handle this automatically.
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Rosamond
2 months ago
B) Set Send Appointment Notifications on Dispatch in the mobile settings to one.
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Noe
2 months ago
A) Instruct the dispatcher to only dispatch one work order to each technician at a time.
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Gretchen
3 months ago
I think setting up auto dispatch to dispatch one work order for each technician at a time might be the most efficient way to handle the situation.
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Brett
3 months ago
I'm not sure about that. Wouldn't setting the 'Send Appointment Notifications on Dispatch' to one be a simpler solution? That way, the technicians only get one notification at a time.
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Cruz
2 months ago
C) Enable drip feed to dispatch one service appointment per technician at a time.
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Izetta
2 months ago
B) Set Send Appointment Notifications on Dispatch in the mobile settings to one.
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Chandra
3 months ago
A) Instruct the dispatcher to only dispatch one work order to each technician at a time.
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Tamekia
3 months ago
I believe enabling drip feed to dispatch one service appointment per technician at a time could also work well in ensuring the requirement is met.
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Theodora
3 months ago
I agree with Theron. That way, technicians can focus on one job at a time without getting overwhelmed.
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Theron
4 months ago
I think the field service administrator should instruct the dispatcher to only dispatch one work order to each technician at a time.
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Marge
4 months ago
I think option C is the way to go. Drip feeding the appointments seems like the most efficient way to ensure the technicians only see one job at a time.
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Louann
3 months ago
C) Enable drip feed to dispatch one service appointment per technician at a time.
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Shawana
3 months ago
B) Set Send Appointment Notifications on Dispatch in the mobile settings to one.
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Mitsue
3 months ago
A) Instruct the dispatcher to only dispatch one work order to each technician at a time.
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