Salesforce Exam Field Service Consultant Topic 2 Question 5 Discussion

Actual exam question for Salesforce's Field Service Consultant exam

Question #: 5
Topic #: 2

Service Appointments in a ''Cannot Complete'' status may indicate that an additional part or expert assistance is

needed to complete the work. Universal Containers defined that Service Appointments in a 'Cannot Complete'

status are unable to be rescheduled or unscheduled for history tracking purposes.

Which two items should the Consultant recommend to meet the requirement?

Choose 2 answers

AEnsure that Status Transitions are configured to allow the status update from 'Cannot Complete' to
''scheduled.''

BEnsure that Status Transitions are configured to prevent the update from ''Cannot Complete'' to
'None.'

CDefine ''Cannot Complete' as a Pinned Status for Auto-Dispatch Services.

DDefine ''Cannot Complete'' as a Pinned Status for Scheduling and Optimization Services.

Show Suggested Answer

Suggested Answer: B, D

by Kris at May 08, 2022, 11:45 AM

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