Salesforce Exam Experience Cloud Consultant Topic 5 Question 2 Discussion

Actual exam question for Salesforce's Experience Cloud Consultant exam

Question #: 2
Topic #: 5

Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.

Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?

Choose 3 answers

ACreate an FAQ Knowledge article.

BDeploy a chatbox to address common questions.

CEnable Chatter Questions to encourage peer-to-self-service

DCreate a public ''announcement only' group for moderators to address common questions.

ECreate an FAQ rich text component on the Home page.

Show Suggested Answer

Suggested Answer: A, B, C

by Earleen at May 07, 2022, 11:56 AM

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