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Salesforce Exam Experience Cloud Consultant Topic 4 Question 71 Discussion

Actual exam question for Salesforce's Experience Cloud Consultant exam
Question #: 71
Topic #: 4
[All Experience Cloud Consultant Questions]

Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely

unanswered.

Which functionality would allow questions to get internal visibility?

Show Suggested Answer Hide Answer
Suggested Answer: A

This functionality allows UMS to create a case from a question that has not received a response or has received an unsatisfactory response. UMS can enable this functionality from Experience Builder settings and specify the criteria for escalating a question, such as the number of days without a reply or the number of downvotes. UMS can also assign a queue or an owner for the escalated cases and notify them by email.


by Verda at Jul 16, 2024, 12:27 PM

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Rodolfo
3 months ago
Ah, the age-old question of how to handle customer questions. I'd go with D) - moderators can keep things organized and on track. Plus, it's a great way to create some jobs for the local community!
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Nelida
3 months ago
C) Tell users to submit a case? That's just passing the buck. The company should take responsibility for providing timely responses.
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Ena
2 months ago
A) Enable Escalate to Case.
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Lynda
2 months ago
C) Tell users to submit a case for unanswered questions.
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Lisha
2 months ago
D) Create moderators for each topic.
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Alecia
2 months ago
A) Enable Escalate to Case.
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Lacey
3 months ago
B) Limiting the number of questions per day? Seriously? That's just going to frustrate the customers. A) or D) are much better options.
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Benton
3 months ago
That's a tricky one. I'd go with D) to create moderators. Having dedicated people to oversee the topics would be really helpful.
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Colette
2 months ago
I agree, having dedicated people overseeing the questions would definitely help with response times.
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Artie
3 months ago
Creating moderators for each topic sounds like a good idea.
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Alline
3 months ago
Creating moderators for each topic could also be effective in ensuring questions are seen and answered.
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Salley
3 months ago
D) Creating moderators for each topic is a great idea. They can monitor the questions and ensure timely responses are provided.
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Lai
2 months ago
B) Limit the number of questions posted per day.
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Brice
3 months ago
D) Creating moderators for each topic is a great idea. They can monitor the questions and ensure timely responses are provided.
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Chan
3 months ago
A) Enable Escalate to Case.
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Shawn
3 months ago
I agree with Adela, Escalate to Case would ensure questions are addressed promptly.
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Lashawnda
4 months ago
A) Enabling Escalate to Case seems like the best solution here. That way, unanswered questions can be automatically converted into cases for internal visibility and resolution.
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Stevie
3 months ago
B) I agree, having moderators for each topic could also help ensure that questions are addressed in a timely manner.
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Wendell
3 months ago
A) Enabling Escalate to Case seems like the best solution here. That way, unanswered questions can be automatically converted into cases for internal visibility and resolution.
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Adela
4 months ago
I think enabling Escalate to Case would help with internal visibility.
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