Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Salesforce Exam Experience Cloud Consultant Topic 4 Question 71 Discussion

Actual exam question for Salesforce's Experience Cloud Consultant exam
Question #: 71
Topic #: 4
[All Experience Cloud Consultant Questions]

Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely

unanswered.

Which functionality would allow questions to get internal visibility?

Show Suggested Answer Hide Answer
Suggested Answer: A

This functionality allows UMS to create a case from a question that has not received a response or has received an unsatisfactory response. UMS can enable this functionality from Experience Builder settings and specify the criteria for escalating a question, such as the number of days without a reply or the number of downvotes. UMS can also assign a queue or an owner for the escalated cases and notify them by email.


by Verda at Jul 16, 2024, 12:27 PM

Limited Time Offer

25%

Off

Get Premium Experience Cloud Consultant Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Rodolfo
6 months ago
Ah, the age-old question of how to handle customer questions. I'd go with D) - moderators can keep things organized and on track. Plus, it's a great way to create some jobs for the local community!
upvoted 0 times
...
Nelida
6 months ago
C) Tell users to submit a case? That's just passing the buck. The company should take responsibility for providing timely responses.
upvoted 0 times
Ena
5 months ago
A) Enable Escalate to Case.
upvoted 0 times
...
Lynda
5 months ago
C) Tell users to submit a case for unanswered questions.
upvoted 0 times
...
Lisha
5 months ago
D) Create moderators for each topic.
upvoted 0 times
...
Alecia
5 months ago
A) Enable Escalate to Case.
upvoted 0 times
...
...
Lacey
6 months ago
B) Limiting the number of questions per day? Seriously? That's just going to frustrate the customers. A) or D) are much better options.
upvoted 0 times
...
Benton
6 months ago
That's a tricky one. I'd go with D) to create moderators. Having dedicated people to oversee the topics would be really helpful.
upvoted 0 times
Colette
5 months ago
I agree, having dedicated people overseeing the questions would definitely help with response times.
upvoted 0 times
...
Artie
6 months ago
Creating moderators for each topic sounds like a good idea.
upvoted 0 times
...
...
Alline
6 months ago
Creating moderators for each topic could also be effective in ensuring questions are seen and answered.
upvoted 0 times
...
Salley
6 months ago
D) Creating moderators for each topic is a great idea. They can monitor the questions and ensure timely responses are provided.
upvoted 0 times
Lai
5 months ago
B) Limit the number of questions posted per day.
upvoted 0 times
...
Brice
6 months ago
D) Creating moderators for each topic is a great idea. They can monitor the questions and ensure timely responses are provided.
upvoted 0 times
...
Chan
6 months ago
A) Enable Escalate to Case.
upvoted 0 times
...
...
Shawn
6 months ago
I agree with Adela, Escalate to Case would ensure questions are addressed promptly.
upvoted 0 times
...
Lashawnda
7 months ago
A) Enabling Escalate to Case seems like the best solution here. That way, unanswered questions can be automatically converted into cases for internal visibility and resolution.
upvoted 0 times
Stevie
6 months ago
B) I agree, having moderators for each topic could also help ensure that questions are addressed in a timely manner.
upvoted 0 times
...
Wendell
6 months ago
A) Enabling Escalate to Case seems like the best solution here. That way, unanswered questions can be automatically converted into cases for internal visibility and resolution.
upvoted 0 times
...
...
Adela
7 months ago
I think enabling Escalate to Case would help with internal visibility.
upvoted 0 times
...

Save Cancel