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Salesforce Exam Experience-Cloud-Consultant Topic 4 Question 69 Discussion

Actual exam question for Salesforce's Salesforce Certified Experience Cloud Consultant exam
Question #: 69
Topic #: 4
[All Salesforce Certified Experience Cloud Consultant Questions]

Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely

unanswered.

Which functionality would allow questions to get internal visibility?

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Suggested Answer: A

This functionality allows UMS to create a case from a question that has not received a response or has received an unsatisfactory response. UMS can enable this functionality from Experience Builder settings and specify the criteria for escalating a question, such as the number of days without a reply or the number of downvotes. UMS can also assign a queue or an owner for the escalated cases and notify them by email.


by Rachael at Jul 03, 2024, 03:34 AM

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Chantell
20 days ago
C) Tell users to submit a case for unanswered questions? Yeah, that's the equivalent of telling a toddler to 'use their words' - it's not gonna fix the problem.
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Zona
21 days ago
B) Limit the number of questions posted per day? Really? That's like putting a cap on my caffeine intake - it's just gonna make things worse!
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Ashton
29 days ago
A) Enable Escalate to Case. That's a great way to funnel the unanswered questions into the support system. Now, if only I could escalate my taxes to the IRS...
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Hillary
10 days ago
B) Limit the number of questions posted per day. That could help prioritize the most important ones.
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Yesenia
12 days ago
A) Enable Escalate to Case. That's a great way to funnel the unanswered questions into the support system.
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Margery
1 months ago
Limiting the number of questions posted per day might not be the best solution as it could restrict user engagement.
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Michael
2 months ago
Creating moderators for each topic could also be effective in ensuring questions are seen and answered.
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Audry
2 months ago
I agree with Rachael, Escalate to Case would ensure questions are addressed promptly.
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Amie
2 months ago
D) Create moderators for each topic. That's the way to go! Keeps the discussion organized and ensures questions get the attention they deserve.
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Catalina
20 days ago
A) Enable Escalate to Case. That sounds like a good solution to make sure questions don't go unanswered for too long.
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Beckie
21 days ago
D) Create moderators for each topic. That's the way to go! Keeps the discussion organized and ensures questions get the attention they deserve.
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Rachael
2 months ago
I think enabling Escalate to Case would help with internal visibility.
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