Salesforce Exam Experience Cloud Consultant Topic 4 Question 69 Discussion

Actual exam question for Salesforce's Experience Cloud Consultant exam

Question #: 69
Topic #: 4

[All Experience Cloud Consultant Questions]

Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely

unanswered.

Which functionality would allow questions to get internal visibility?

AEnable Escalate to Case.

BLimit the number of questions posted per day.

CTell users to submit a case for unanswered questions.

DCreate moderators for each topic.

Show Suggested Answer

Suggested Answer: A

This functionality allows UMS to create a case from a question that has not received a response or has received an unsatisfactory response. UMS can enable this functionality from Experience Builder settings and specify the criteria for escalating a question, such as the number of days without a reply or the number of downvotes. UMS can also assign a queue or an owner for the escalated cases and notify them by email.

by Rachael at Jul 03, 2024, 03:34 AM

Limited Time Offer

25%

Off

Get Premium Experience Cloud Consultant Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Chantell

3 months ago

C) Tell users to submit a case for unanswered questions? Yeah, that's the equivalent of telling a toddler to 'use their words' - it's not gonna fix the problem.

upvoted 0 times

...

Zona

3 months ago

B) Limit the number of questions posted per day? Really? That's like putting a cap on my caffeine intake - it's just gonna make things worse!

upvoted 0 times

Anthony

2 months ago

B) Limit the number of questions posted per day? Really? That's like putting a cap on my caffeine intake - it's just gonna make things worse!

upvoted 0 times

...

Leah

2 months ago

D) Create moderators for each topic.

upvoted 0 times

...

Walton

2 months ago

A) Enable Escalate to Case.

upvoted 0 times

...

Ashton

3 months ago

A) Enable Escalate to Case. That's a great way to funnel the unanswered questions into the support system. Now, if only I could escalate my taxes to the IRS...

upvoted 0 times

Dorinda

2 months ago

A) Enable Escalate to Case. It's like having a direct line to get those questions answered efficiently.

upvoted 0 times

...

Audry

2 months ago

D) Create moderators for each topic. Having dedicated moderators could really improve response times.

upvoted 0 times

...

Hillary

3 months ago

B) Limit the number of questions posted per day. That could help prioritize the most important ones.

upvoted 0 times

...

Yesenia

3 months ago

A) Enable Escalate to Case. That's a great way to funnel the unanswered questions into the support system.

upvoted 0 times

...

Margery

4 months ago

Limiting the number of questions posted per day might not be the best solution as it could restrict user engagement.

upvoted 0 times

...

Michael

4 months ago

Creating moderators for each topic could also be effective in ensuring questions are seen and answered.

upvoted 0 times

...

Audry

4 months ago

I agree with Rachael, Escalate to Case would ensure questions are addressed promptly.

upvoted 0 times

...

Amie

4 months ago

D) Create moderators for each topic. That's the way to go! Keeps the discussion organized and ensures questions get the attention they deserve.

upvoted 0 times

Catalina

3 months ago

A) Enable Escalate to Case. That sounds like a good solution to make sure questions don't go unanswered for too long.

upvoted 0 times

...

Beckie

3 months ago

D) Create moderators for each topic. That's the way to go! Keeps the discussion organized and ensures questions get the attention they deserve.

upvoted 0 times

...

Rachael

4 months ago

I think enabling Escalate to Case would help with internal visibility.

upvoted 0 times

...