Free Preparation Discussions
MENU
Salesforce Exam Experience Cloud Consultant Topic 3 Question 73 Discussion
Topic #: 3
Cloud Kicks (CK) has a subscription model to send new sneakers to customers every month. Customers log in to the CK site, where they can manage their accounts, manage and create cases, and submit refund claims. CK also provides access to articles from its Knowledge base.
Which template should CK use to give customers the access they need?
To give customers the access they need, CK should use the Account Portal template. The Account Portal template is a pre-built site that includes features such as account management, case management, and refund claims. CK can use this template to provide self-service options to its customers, such as viewing and updating their account information, creating and viewing cases, and submitting refund claims. CK can also provide access to articles from its Knowledge base using the Knowledge component or the CMS Connect component.
Stephane
2 months agoGoldie
27 days agoCarri
1 months agoMargret
1 months agoMaynard
2 months agoGladis
2 months agoNohemi
2 months agoRozella
2 months agoEun
3 months agoPenney
3 months agoEdward
3 months agoIsaiah
3 months agoBillye
1 months agoKanisha
1 months agoInocencia
1 months agoBrittni
2 months agoPaz
2 months agoTamra
3 months agoFatima
3 months agoKassandra
3 months agoAlex
2 months agoParis
3 months agoKaran
3 months agoArdella
3 months agoHortencia
3 months agoCamellia
3 months ago