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Salesforce Exam Experience Cloud Consultant Topic 2 Question 81 Discussion

Actual exam question for Salesforce's Experience Cloud Consultant exam

Question #: 81
Topic #: 2

[All Experience Cloud Consultant Questions]

Cloud Kicks has recently rolled out a new Experience Cloud site for its customers. The site has been activated and the contacts have been enabled as customer users. However, none of the users received their login credentials in an email.

What caused this issue?

AThe sender's email address was changed while it was pending verification.

BThe welcome emails were not enabled for the site.

CThe sender's email address was changed and not verified.

DThe roles were not enabled for the users.

Show Suggested Answer

Suggested Answer: C

One possible cause of this issue is that the sender's email address was changed and not verified. The sender's email address is the email address that appears as the sender of the welcome emails to the customer users. If the sender's email address is changed, it needs to be verified by clicking on a link in a verification email. If the verification is not completed, the welcome emails will not be sent.

by Cristal at Nov 18, 2024, 02:44 AM

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Celestina

1 months ago

Haha, the developers at Cloud Kicks must have been on a coffee break when they rolled out this new site. Seriously, how do you forget to enable the welcome emails? *facepalm*

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Ryan

1 months ago

I believe it could also be because the sender's email address was changed and not verified.

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Ricarda

1 months ago

This seems like a classic case of the IT team forgetting to enable the 'Send Welcome Email' option. My money's on B.

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Julian

1 months ago

I'm going with B. Clearly, the welcome emails weren't set up properly. How else would the users not get their login credentials?

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Steffanie

10 days ago

Definitely, overlooking something like welcome emails can cause a lot of confusion for the users.

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Lemuel

21 days ago

Yeah, it's important to make sure all the necessary notifications are enabled for a smooth user experience.

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Lisha

23 days ago

That makes sense, if the emails weren't set up properly, the users wouldn't receive their login credentials.

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Graham

29 days ago

I think it's because the welcome emails were not enabled for the site.

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Filiberto

2 months ago

Hmm, I'm leaning towards D. The roles were not enabled for the users, so they couldn't receive their login details. Seems like the most logical explanation.

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Barrie

2 months ago

C looks like the correct answer to me. The sender's email address was changed and not verified, which would prevent the login credentials from being sent.

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Genevive

2 months ago

I'm pretty sure it's B. The welcome emails were not enabled for the site. That's gotta be the issue here.

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Juan

1 months ago

Let's enable the welcome emails and see if that resolves the issue.

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Ollie

1 months ago

We should check the settings to make sure the welcome emails are turned on.

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Solange

1 months ago

I think you're right. The welcome emails must not have been enabled.

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Elenor

2 months ago

I agree with Edelmira, that could be the reason why users didn't receive their login credentials.

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Edelmira

2 months ago

I think the issue might be with the welcome emails not being enabled.

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