Salesforce Exam Experience Cloud Consultant Topic 2 Question 81 Discussion

Actual exam question for Salesforce's Experience Cloud Consultant exam

Question #: 81
Topic #: 2

[All Experience Cloud Consultant Questions]

Cloud Kicks has recently rolled out a new Experience Cloud site for its customers. The site has been activated and the contacts have been enabled as customer users. However, none of the users received their login credentials in an email.

What caused this issue?

AThe sender's email address was changed while it was pending verification.

BThe welcome emails were not enabled for the site.

CThe sender's email address was changed and not verified.

DThe roles were not enabled for the users.

Show Suggested Answer

Suggested Answer: C

One possible cause of this issue is that the sender's email address was changed and not verified. The sender's email address is the email address that appears as the sender of the welcome emails to the customer users. If the sender's email address is changed, it needs to be verified by clicking on a link in a verification email. If the verification is not completed, the welcome emails will not be sent.

by Cristal at Nov 18, 2024, 02:44 AM

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Celestina

4 days ago

Haha, the developers at Cloud Kicks must have been on a coffee break when they rolled out this new site. Seriously, how do you forget to enable the welcome emails? *facepalm*

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Ryan

6 days ago

I believe it could also be because the sender's email address was changed and not verified.

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Ricarda

7 days ago

This seems like a classic case of the IT team forgetting to enable the 'Send Welcome Email' option. My money's on B.

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Julian

8 days ago

I'm going with B. Clearly, the welcome emails weren't set up properly. How else would the users not get their login credentials?

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Filiberto

11 days ago

Hmm, I'm leaning towards D. The roles were not enabled for the users, so they couldn't receive their login details. Seems like the most logical explanation.

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Barrie

12 days ago

C looks like the correct answer to me. The sender's email address was changed and not verified, which would prevent the login credentials from being sent.

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