Salesforce Exam Experience Cloud Consultant Topic 1 Question 66 Discussion

Actual exam question for Salesforce's Experience Cloud Consultant exam

Question #: 66
Topic #: 1

[All Experience Cloud Consultant Questions]

Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and leverages the External Account Hierarchy to assist with data access. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.

What could be the cause of the error?

AAccounts with active Experience Cloud users cannot be merged with another account.

BThe user trying to merge the accounts does not have the Merge Portal Roles permission.

CThe user trying to merge the accounts does not have the System Administrator profile.

DAccounts used in an External Account Hierarchy cannot be merged with another account.

Show Suggested Answer

Suggested Answer: D

One thing that NTO should consider when building the HR help desk app is that the app can centralize knowledge and self service in to one experience site. This means that NTO can use Experience Cloud to create a site that provides access to Knowledge articles, Cases, Chatter, and other features that can help its employees find answers, request assistance, and collaborate with HR staff. NTO can use Employee Cloud, which is a solution that allows NTO to create employee experience sites using Experience Cloud.

by Kattie at May 21, 2024, 12:12 AM

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