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Salesforce Exam Experience Cloud Consultant Topic 1 Question 58 Discussion

Actual exam question for Salesforce's Experience Cloud Consultant exam
Question #: 58
Topic #: 1
[All Experience Cloud Consultant Questions]

Northern Trail Outfitters (NTO) is punning to create an HR help desk for Its employees. IT recommends using Experience Cloud to build the HR help desk app

Whet should NTO consider when building the MR help desk app?

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Suggested Answer: D

One thing that NTO should consider when building the HR help desk app is that the app can centralize knowledge and self service in to one experience site. This means that NTO can use Experience Cloud to create a site that provides access to Knowledge articles, Cases, Chatter, and other features that can help its employees find answers, request assistance, and collaborate with HR staff. NTO can use Employee Cloud, which is a solution that allows NTO to create employee experience sites using Experience Cloud.


by Myra at Jan 29, 2024, 12:04 AM

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Chantell
5 months ago
Joke's on them, the right answer is always 'all of the above' - unless it's a Salesforce exam, then it's 'none of the above'!
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Rosalia
6 months ago
Option B? Really? Employee Cloud for an HR help desk? That's like using a sledgehammer to crack a nut!
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Mari
5 months ago
C) The HR help desk app can centralize Chatter from all related active Experience Cloud sites in the org.
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Krissy
5 months ago
A) HR user profile is only available in Enterprise and Performance Editions with HR permission set license.
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Norah
6 months ago
I'd go with Option A. HR user profiles are crucial for an effective help desk, and the Enterprise and Performance editions have what we need.
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Darell
5 months ago
I agree, having HR user profiles in the Enterprise and Performance editions will be beneficial for NTO.
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Ashanti
5 months ago
Option A sounds like the best choice. HR user profiles are important for the help desk.
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Kimberlie
7 months ago
Option C is interesting, but I'm not sure how useful it is for an HR help desk. Chatter might not be the best fit here.
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Irene
6 months ago
C
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Jesusita
7 months ago
A
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Noelia
7 months ago
Option D is the way to go! Centralizing knowledge and self-service in one experience site is a game-changer for the HR help desk.
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