Salesforce Exam Energy and Utilities Cloud Topic 4 Question 26 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam

Question #: 26
Topic #: 4

[All Energy and Utilities Cloud Questions]

A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?

Choose 2 answers

AConfirm customer entitlements for field service appointments.

BSee a list of all service and work types available in the system.

CAccurately confirm and verify customer details.

DCheck available field service time slots for the week.

Show Suggested Answer

Suggested Answer: A, C

by Denny at Mar 07, 2025, 09:04 PM

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Lynette

8 days ago

I believe checking available time slots is also important before creating the appointment.

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Roy

10 days ago

I agree with Coral, confirming customer details is crucial.

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Tiffiny

15 days ago

Definitely A and C. You can't create an appointment without confirming the customer's details and entitlements. Why even bother checking the schedule if the customer isn't eligible?

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Tayna

5 days ago

I agree, confirming customer details and entitlements is crucial before creating the appointment.

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Coral

17 days ago

I think the agent should confirm customer entitlements first.

upvoted 0 times

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