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Salesforce Exam Energy and Utilities Cloud Accredited Professional (AP-207) Topic 3 Question 23 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud Accredited Professional (AP-207) exam
Question #: 23
Topic #: 3
[All Energy and Utilities Cloud Accredited Professional (AP-207) Questions]

An energy company implementing Energy and Utilities Cloud needs to generate a contract frame its proposals that include up to 100 line items, with its template already built in a DOCX file. According to the new company branding, custom fonts were used.

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Suggested Answer: A, C

For showcasing a 360-degree view of the customer that empowers service agents with the capability to manage various customer interactions efficiently, the consultant should utilize the Energy and Utilities Contact Center Console and configure custom OmniScripts and FlexCards. The Energy and Utilities Contact Center Console, designed specifically for the industry, integrates critical customer information and functionalities into one streamlined interface. Additionally, custom OmniScripts and FlexCards can be tailored to the unique requirements of managing billing inquiries, meter readings, complaints, and service requests, providing a flexible and dynamic solution for meeting the diverse needs of utility customers. Reference = Detailed explanations on how to configure the Energy and Utilities Contact Center Console and create custom OmniScripts and FlexCards for tailored customer service experiences are available in the Salesforce Energy and Utilities Cloud implementation guide and customization documentation: https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta/omniscript_developer_guide/omniscript_about.htm, https://help.salesforce.com/articleView?id=flexcards_considerations.htm&type=5


by Camellia at Jan 15, 2025, 09:23 PM

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Jose
1 days ago
Hmm, this looks like a tricky one. I'll need to carefully consider the requirements around custom fonts and the number of line items.
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Detra
5 months ago
Ah, the age-old battle between fonts and line items. Option D is the clear winner here. Server-Side generation can handle both the custom fonts and the high number of line items. Let's hope the admin doesn't Comic Sans this up!
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Vanesa
4 months ago
Let's hope the admin sticks to the new company branding and doesn't mess up the fonts!
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Lenita
4 months ago
I agree, Server-Side generation is the best choice for this scenario.
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Art
5 months ago
Option D is definitely the way to go. Server-Side generation can handle everything we need.
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Adolph
6 months ago
Hmm, I'm not sure about this one. With all these options, I feel like I'm playing a game of 'Font Or Foe'. But seriously, Option D sounds like the safest bet.
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Desire
5 months ago
I agree, Server-Side generation seems like the best choice.
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Whitley
5 months ago
Option D sounds like the safest bet.
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Nieves
6 months ago
I'm leaning towards Option E. Server-Side generation is the way to handle a high number of line items. Who needs fancy fonts anyway? Just stick to Times New Roman, it's a classic!
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Michell
4 months ago
Times New Roman is a classic choice for fonts, simple and easy to read.
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Mica
4 months ago
Yeah, fancy fonts are not as important as efficiently handling a large number of line items.
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Felicidad
4 months ago
I agree, Server-Side generation is definitely the way to go for this scenario.
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Lawrence
5 months ago
I think Option E is the best choice. Server-Side generation is more efficient for a high number of line items.
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Gerri
6 months ago
Option D seems like the way to go. Server-Side generation can handle custom fonts, and with up to 100 line items, it's the best choice.
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Veronika
6 months ago
But what about the custom fonts? Wouldn't Client-Side generation be better for that?
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Keneth
6 months ago
I agree with Freeman, Server-Side generation is the way to go for a high number of line items.
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Freeman
6 months ago
I think the administrator should recommend Server-Side generation.
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