Salesforce Exam Energy and Utilities Cloud Topic 3 Question 22 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam

Question #: 22
Topic #: 3

[All Energy and Utilities Cloud Questions]

Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

AAccounts with RecordType Business are used to represent B2B customers.

BAccounts with RecordType Consumer are used to represent B2C customers

CPerson accounts are used to represent B2C customers.

DAccounts with RecordType Service are used to represent B28 customers

Show Suggested Answer

Suggested Answer: A, B

In the standard Salesforce Energy and Utilities Cloud data model, B2B and B2C customers are differentiated as follows: A. Accounts with RecordType 'Business' are used to represent B2B customers. This RecordType is designed to capture information relevant to business accounts, including details specific to companies and organizations. B. Accounts with RecordType 'Consumer' are used to represent B2C customers. This RecordType is tailored to individual consumers, focusing on personal account information and individual customer interactions.

This distinction in the data model facilitates the management of diverse customer types within the energy and utility sector, allowing for tailored interactions and services. Reference = Salesforce Energy and Utilities Cloud documentation provides insights into the data model, including the differentiation between B2B (Business) and B2C (Consumer) customers using specific RecordTypes, which is critical for managing customer relationships and data: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/

by Rutha at Dec 09, 2024, 10:08 PM

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Alita

22 days ago

Ha! B28 customers, really? I think that's a typo. Definitely going with A and B as the correct answer.

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Melinda

24 hours ago

Yeah, A represents B2B customers and B represents B2C customers. It's pretty straightforward.

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Maira

15 days ago

I agree, B28 customers doesn't sound right. A and B seem like the correct choices.

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Antonio

29 days ago

I agree with Norah. These options make the most sense in the context of the Energy and Utilities Cloud data model.

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Willie

9 days ago

B) Accounts with RecordType Consumer are used to represent B2C customers

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Kiley

19 days ago

A) Accounts with RecordType Business are used to represent B2B customers.

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Norah

1 months ago

Option A and B seem like the correct answer here. Differentiating B2B and B2C customers based on the record type is a common practice in the cloud data model.

upvoted 0 times