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Salesforce Exam Energy and Utilities Cloud Topic 3 Question 21 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam

Question #: 21
Topic #: 3

[All Energy and Utilities Cloud Questions]

The implementation project has identified a need to retrieve and update data from the energy provider s legacy billing application The customer is already a MuleSoft customer, but they also use middleware technology from another supplier

What approach should you recommend to build this integration to the legacy billing application?

AGo to Any point Exchange and search for energy assets (to locate templates for previously built integrations with billing systems), and then enhance these assets

BBegin building a custom, point-to-point integration, including a whole new user interface and data model to mimic that of the legacy billing application.

CStart by defining APIs in both Salesforce and the legacy billing system, and then build custom Java code to implement a point-to-point integration

DRecommend the introduction of another systems integration partner who specializes m building integrations from Salesforce to billing systems.

Show Suggested Answer

Suggested Answer: A, C

For showcasing a 360-degree view of the customer that empowers service agents with the capability to manage various customer interactions efficiently, the consultant should utilize the Energy and Utilities Contact Center Console and configure custom OmniScripts and FlexCards. The Energy and Utilities Contact Center Console, designed specifically for the industry, integrates critical customer information and functionalities into one streamlined interface. Additionally, custom OmniScripts and FlexCards can be tailored to the unique requirements of managing billing inquiries, meter readings, complaints, and service requests, providing a flexible and dynamic solution for meeting the diverse needs of utility customers. Reference = Detailed explanations on how to configure the Energy and Utilities Contact Center Console and create custom OmniScripts and FlexCards for tailored customer service experiences are available in the Salesforce Energy and Utilities Cloud implementation guide and customization documentation: https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta/omniscript_developer_guide/omniscript_about.htm, https://help.salesforce.com/articleView?id=flexcards_considerations.htm&type=5

by Gladys at Nov 16, 2024, 10:58 AM

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