Salesforce Exam Energy and Utilities Cloud Topic 3 Question 20 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam

Question #: 20
Topic #: 3

[All Energy and Utilities Cloud Questions]

Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

AAccounts with RecordType Business are used to represent B2B customers.

BAccounts with RecordType Consumer are used to represent B2C customers

CPerson accounts are used to represent B2C customers.

DAccounts with RecordType Service are used to represent B28 customers

Show Suggested Answer

Suggested Answer: A, B

In the standard Salesforce Energy and Utilities Cloud data model, B2B and B2C customers are differentiated as follows: A. Accounts with RecordType 'Business' are used to represent B2B customers. This RecordType is designed to capture information relevant to business accounts, including details specific to companies and organizations. B. Accounts with RecordType 'Consumer' are used to represent B2C customers. This RecordType is tailored to individual consumers, focusing on personal account information and individual customer interactions.

This distinction in the data model facilitates the management of diverse customer types within the energy and utility sector, allowing for tailored interactions and services. Reference = Salesforce Energy and Utilities Cloud documentation provides insights into the data model, including the differentiation between B2B (Business) and B2C (Consumer) customers using specific RecordTypes, which is critical for managing customer relationships and data: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/

by Kasandra at Oct 19, 2024, 12:00 AM

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Geraldo

2 months ago

No need to get so energized, Cherry. As long as you know your B2B from your B2C, you'll be fine.

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Tequila

1 months ago

Got it. Thanks for clarifying!

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Miesha

1 months ago

Exactly. B2C customers are represented by Person accounts.

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Kiley

1 months ago

That makes sense. B2B customers are different from B2C customers.

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Stefanie

2 months ago

I think the answer is A) Accounts with RecordType Business are used to represent B2B customers.

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Cherry

3 months ago

This question is a real zap to the brain! I'm shocked I have to remember all these data model details.

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Noel

1 months ago

C) Person accounts are used to represent B2C customers.

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Delpha

2 months ago

B) Accounts with RecordType Consumer are used to represent B2C customers

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Shalon

2 months ago

A) Accounts with RecordType Business are used to represent B2B customers.

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Barney

3 months ago

I agree with Francoise, because Accounts with RecordType Business are typically used for B2B customers and Accounts with RecordType Consumer are used for B2C customers.

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