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Salesforce Exam Energy and Utilities Cloud Topic 3 Question 17 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam
Question #: 17
Topic #: 3
[All Energy and Utilities Cloud Questions]

When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:

* Identify the caller

* Provide answers to questions about billing. consumption, and payments

* Add meter readings

* Manage user complaints.

* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.

Which two functionalities should the consultant use to achieve this?

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Contribute your Thoughts:

Cammy
2 months ago
Uh, is option E 'Call the IT department and have them figure it out' because that's my vote. *chuckles* Nah, but seriously, I'd go with B and D. Can't go wrong with the classics!
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Sylvie
2 months ago
I dunno, I'm kind of feeling option A. The Energy and Utilities Contact Center Console sounds like it could be a real hidden gem. It's gotta be better than trying to build something custom, right? *laughs* Or maybe I'm just being lazy.
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Cecilia
2 months ago
Hmm, I'm thinking B and D are the way to go. Can't go wrong with the Service Cloud console and lightning pages. It's like a one-stop shop for all your energy and utilities needs!
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Lenita
26 days ago
For sure, having those functionalities in place would really streamline the process and make it a seamless experience for both the agents and the customers.
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Paris
27 days ago
Definitely! It's all about making it as efficient as possible for the customer service agents to assist customers with their energy and utilities needs.
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Simona
2 months ago
Yeah, and assigning relevant lightning pages to the service agent user profile would make it even easier for them to access everything they need.
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Carin
2 months ago
I agree, having a custom Salesforce Service Cloud console would definitely help with showcasing all the necessary information.
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Earlean
2 months ago
I'm not sure about option D, assigning lightning pages might not provide all the necessary information in one glance.
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Deangelo
3 months ago
Ooh, I'd say C is the way to go. Custom OmniScripts and FlexCards can really bring everything together in a slick, tailored solution. Plus, who doesn't love a little bit of custom coding?
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Iesha
1 months ago
Custom Salesforce Service Cloud console could also be a good choice. It might provide a more tailored solution for the company's specific needs.
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Ellsworth
2 months ago
I think D could also work well. Assigning relevant lightning pages could make it easier for the service agents to access the information they need.
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Tyisha
2 months ago
I agree, C sounds like the best option. Custom OmniScripts and FlexCards can really streamline the process.
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Bernadine
3 months ago
I agree with Rosita, option C seems like the most efficient way to showcase the customer's 360-degree view.
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Lawrence
3 months ago
B and D for sure. The Service Cloud console and lightning pages are the way to go here. Gotta have that 360-degree view in one place, you know?
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Ciara
3 months ago
I agree, having a 360-degree view in one place is crucial for efficient customer service. Those functionalities will definitely help the consultant showcase the Energy and Utilities Cloud demo effectively.
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Tresa
3 months ago
B and D are definitely the best options. The Service Cloud console and lightning pages will make it easy for agents to access all the necessary information.
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Rosita
3 months ago
I think option C is the best choice because OmniScripts and FlexCards can be customized to show all the required information.
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