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Salesforce Exam Energy and Utilities Cloud Topic 2 Question 9 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam
Question #: 9
Topic #: 2
[All Energy and Utilities Cloud Questions]

Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

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Suggested Answer: A, B

In the standard Salesforce Energy and Utilities Cloud data model, B2B and B2C customers are differentiated as follows: A. Accounts with RecordType 'Business' are used to represent B2B customers. This RecordType is designed to capture information relevant to business accounts, including details specific to companies and organizations. B. Accounts with RecordType 'Consumer' are used to represent B2C customers. This RecordType is tailored to individual consumers, focusing on personal account information and individual customer interactions.

This distinction in the data model facilitates the management of diverse customer types within the energy and utility sector, allowing for tailored interactions and services. Reference = Salesforce Energy and Utilities Cloud documentation provides insights into the data model, including the differentiation between B2B (Business) and B2C (Consumer) customers using specific RecordTypes, which is critical for managing customer relationships and data: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/


by Marica at May 23, 2024, 12:03 PM

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Eric
6 months ago
Option D sounds like it was created by the same person who named the B28 customers. B and C are the way to go, no doubt about it.
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Mariann
6 months ago
Haha, B28 customers? Is that like a secret level of customer or something? I'm going with B and C, keep it simple.
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Francesco
6 months ago
Definitely B and C. Who the heck is B28? I think the developers had a little too much fun with that one.
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Moon
5 months ago
It's good to know the differences between B2B and B2C customers in the Energy and Utilities Cloud data model.
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Jesse
6 months ago
Yeah, B28 seems like a strange choice. Maybe it was a typo or a mistake.
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Marleen
6 months ago
I agree, B and C are the correct options for differentiating B2B and B2C customers.
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Martha
6 months ago
I'd go with A and B. Seems like the most straightforward way to represent the different customer types.
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Jamie
6 months ago
Yeah, using RecordType Business for B2B and RecordType Consumer for B2C seems like a clear way to categorize them.
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Carri
6 months ago
I agree, A and B make the most sense for differentiating B2B and B2C customers.
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Rodolfo
6 months ago
Yeah, using RecordType Business for B2B and RecordType Consumer for B2C is a clear way to categorize them.
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Jordan
6 months ago
I agree, A and B make the most sense for differentiating B2B and B2C customers.
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Lonna
6 months ago
Yeah, using RecordType Business for B2B and RecordType Consumer for B2C is a clear way to categorize them.
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Clarinda
6 months ago
I agree, A and B make the most sense for differentiating B2B and B2C customers.
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Twana
7 months ago
B and C are the correct answers. The data model differentiates B2B and B2C customers based on the Account record type and the use of Person Accounts.
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Sabra
6 months ago
C) Person accounts are used to represent B2C customers.
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Marta
7 months ago
A) Accounts with RecordType Business are used to represent B2B customers.
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