Salesforce Exam Energy and Utilities Cloud Topic 2 Question 6 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam

Question #: 6
Topic #: 2

[All Energy and Utilities Cloud Questions]

An energy company is looking to track relationships with their electricity and gas business-to-consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate accounts.

Which two functionalities should the energy and utilities consultant use for the customer data model?

AUse the Account Contact Relation object

BUse the Consumer Account record type

CEnable Person Accounts to model consumers.

DUse Contacts just for B2B scenarios.

Show Suggested Answer

Suggested Answer: B, C

To track relationships with electricity and gas B2C subscribers and differentiate them from B2B corporate accounts effectively, consultants should utilize two specific functionalities within Salesforce Energy and Utilities Cloud. The first is enabling Person Accounts to model consumers. Person Accounts are ideal for B2C scenarios because they allow for the representation of individual consumers in a manner that's separate from the more complex B2B corporate accounts, which are typically modeled using standard Account records. Secondly, using the Consumer Account record type can further differentiate between these two distinct types of customers. This functionality allows for the customization of fields, page layouts, and processes specific to the consumer sector, facilitating more targeted management and engagement strategies. Reference = The Salesforce Energy and Utilities Cloud documentation offers guidance on configuring the customer data model to support diverse customer types, including B2B and B2C. Specific sections on Account and Contact Management provide insights into the use of Person Accounts and record types for segmenting and managing customer relationships effectively.

by Sherron at Apr 20, 2024, 10:48 PM

Limited Time Offer

25%

Off

Get Premium Energy and Utilities Cloud Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Tyisha

6 months ago

D) Use Contacts just for B2B scenarios. Seems like a strange choice, but maybe the energy company has a unique setup?

upvoted 0 times

Ressie

5 months ago

B) Use the Consumer Account record type

upvoted 0 times

...

Elly

6 months ago

A) Use the Account Contact Relation object

upvoted 0 times

...

Helene

6 months ago

This question is a real gas! I'm feeling a bit charged up trying to figure out the right answer.

upvoted 0 times

...

Beatriz

6 months ago

B) Use the Consumer Account record type. This sounds like it's specifically designed for the energy company's B2C cusBeatrizers.

upvoted 0 times

Laine

6 months ago

C) Enable Person Accounts to model consumers.

upvoted 0 times

...

Deonna

6 months ago

B) Use the Consumer Account record type.

upvoted 0 times

...

Vincenza

6 months ago

A) Use the Account Contact Relation object.

upvoted 0 times

...

Marci

6 months ago

Account Contact Relation object can help track relationships across both B2C and B2B.

upvoted 0 times

...

Catrice

6 months ago

But doesn't that mean we're using two separate models? What about A) Use the Account Contact Relation object?

upvoted 0 times

...

Paola

6 months ago

What about differentiating B2C and B2B? Maybe B) Use the Consumer Account record type?

upvoted 0 times

...

Alesia

7 months ago

A) Use the Account Contact Relation object. This allows you to link contacts to accounts, which could work for both B2C and B2B scenarios.

upvoted 0 times

Christoper

5 months ago

B) Use the Consumer Account record type.

upvoted 0 times

...

Cristen

6 months ago

A) Use the Account Contact Relation object.

upvoted 0 times

...

Blossom

6 months ago

B) Use the Consumer Account record type.

upvoted 0 times

...

Erasmo

6 months ago

C) Enable Person Accounts to model consumers. It's important to differentiate between B2C and B2B.

upvoted 0 times

...

Gilberto

6 months ago

A) Use the Account Contact Relation object. It's versatile for both types of accounts.

upvoted 0 times

...

Sarah

6 months ago

A) Use the Account Contact Relation object.

upvoted 0 times

...

Marci

7 months ago

Yes, C) Enable Person Accounts makes sense for B2C.

upvoted 0 times

...

Alva

7 months ago

C) Enable Person Accounts to model consumers. This seems like the most straightforward option to differentiate B2C and B2B customers.

upvoted 0 times

Gearldine

6 months ago

B) Use the Consumer Account record type

upvoted 0 times

...

Cory

6 months ago

A) Use the Account Contact Relation object

upvoted 0 times

...

Launa

6 months ago

Enabling Person Accounts for consumers sounds like a good way to differentiate between B2C and B2B.

upvoted 0 times

...

Tonja

7 months ago

I agree, it's not straightforward. I think one option is definitely to use Person Accounts though.

upvoted 0 times

...

Catrice

7 months ago

Hmm, this question seems a bit tricky. Any thoughts?

upvoted 0 times

...

Caprice

8 months ago

That could also be useful in distinguishing between different types of accounts.

upvoted 0 times

...

Mattie

8 months ago

What about enabling Person Accounts for modeling consumers?

upvoted 0 times

...

Pa

8 months ago

Yes, that would be a good functionality to differentiate BC and BB accounts.

upvoted 0 times

...

Caprice

8 months ago

Should we use the Account Contact Relation object for tracking relationships?

upvoted 0 times

...