When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?
Ramonita
5 months agoKristel
5 months agoSharika
5 months agoGracia
6 months agoOnita
6 months agoShaun
5 months agoTammara
5 months agoChantell
5 months agoKeneth
6 months agoIsaiah
5 months agoRusty
5 months agoGerald
5 months agoLezlie
5 months agoBenedict
6 months agoJavier
6 months agoThurman
6 months agoTennie
5 months agoGlendora
5 months agoStephaine
6 months agoSarina
6 months ago