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Salesforce Exam Energy and Utilities Cloud Topic 2 Question 11 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam
Question #: 11
Topic #: 2
[All Energy and Utilities Cloud Questions]

An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.

What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?

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Suggested Answer: B

The Energy and Utilities Cloud Communities license provides significant value by extending the same data model, user interfaces, integrations, and processes used in the call center to the self-service portal built with Salesforce Communities. This ensures a consistent and integrated experience across customer service touchpoints, enabling customers to access personalized services, manage their accounts, and interact with the utility provider through a self-service portal that mirrors the functionality available to call center agents. Reference = Salesforce Energy and Utilities Cloud documentation on community portals and self-service highlights the ability to extend call center capabilities to customer self-service platforms, providing a cohesive and efficient customer experience: https://www.salesforce.com/products/community-cloud/industries/energy-utilities/


by Dottie at Jun 21, 2024, 12:39 PM

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Glendora
7 months ago
If option D means I can't make any changes, then that's a hard pass. I need to be able to tailor the portal to our specific needs.
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Karl
7 months ago
Option B all the way! Why reinvent the wheel when you can just extend the existing call center functionality? Genius!
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Danica
5 months ago
Option B is definitely the way to go! Extending the existing functionality makes implementation much easier.
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Ressie
5 months ago
B) Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
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Keena
5 months ago
A) Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
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Tabetha
5 months ago
Option B is definitely the way to go! Extending the existing functionality makes implementation much easier.
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Reita
6 months ago
B) Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
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Son
6 months ago
A) Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
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Erick
7 months ago
I think option D is the way to go. Having a self-service portal that cannot be further modified can simplify implementations.
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Larae
7 months ago
I see your point, Isabelle. But I think option C is more practical as it provides the same tools as the call center for building the portal.
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Isabelle
7 months ago
I disagree, I believe option B is better as it extends the data model and processes used in the call center.
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Lauryn
7 months ago
Hold up, does option D mean I can't customize the self-service portal? That's a dealbreaker for me, I need more flexibility.
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Chantay
6 months ago
A) Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
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Celestine
6 months ago
User: I see, so option D means the self-service portal is not customizable at all?
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Lore
6 months ago
C) Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused
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Cornell
6 months ago
B) Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
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Edgar
6 months ago
A) Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
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Justine
7 months ago
Option D sounds the most appealing to me. Simplicity and ease of implementation are key priorities for this kind of project.
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Keneth
6 months ago
D) Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make implementations simple and easy
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Johna
7 months ago
A) Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
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Carma
7 months ago
I'd go with option B as well. It seems like the best way to ensure a seamless customer experience across all channels.
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Elsa
8 months ago
Option B seems like the most comprehensive solution. Extending the call center's functionality to the self-service portal makes a lot of sense.
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Melissa
7 months ago
Option B seems like the most comprehensive solution. Extending the call center's functionality to the self-service portal makes a lot of sense.
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Chuck
7 months ago
B) Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
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Ashlee
7 months ago
B) Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
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Princess
7 months ago
A) Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
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Lisandra
7 months ago
A) Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
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Jerrod
8 months ago
I think option A makes sense because customizations through Apex can be time-consuming.
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