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Salesforce Exam Energy and Utilities Cloud Topic 1 Question 7 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam
Question #: 7
Topic #: 1
[All Energy and Utilities Cloud Questions]

Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

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Suggested Answer: A, B

In the standard Salesforce Energy and Utilities Cloud data model, B2B and B2C customers are differentiated as follows: A. Accounts with RecordType 'Business' are used to represent B2B customers. This RecordType is designed to capture information relevant to business accounts, including details specific to companies and organizations. B. Accounts with RecordType 'Consumer' are used to represent B2C customers. This RecordType is tailored to individual consumers, focusing on personal account information and individual customer interactions.

This distinction in the data model facilitates the management of diverse customer types within the energy and utility sector, allowing for tailored interactions and services. Reference = Salesforce Energy and Utilities Cloud documentation provides insights into the data model, including the differentiation between B2B (Business) and B2C (Consumer) customers using specific RecordTypes, which is critical for managing customer relationships and data: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/


by Carmela at Apr 30, 2024, 08:31 PM

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Blair
6 months ago
Yeah, same here. A and C for the win. Fingers crossed we got this right!
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Emilio
6 months ago
Good point. I'm leaning towards A and C now. Business for B2B and Person accounts for B2C. Seems logical.
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Veronika
6 months ago
Isn't D confusing? Accounts with RecordType Service for B28 customers? I don't even know what B28 is.
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Adell
7 months ago
Haha, B28 customers? That's a new one! I'm gonna go with A and B, nice and straightforward.
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Donte
6 months ago
I agree, I think A and B are the correct options.
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Arlyne
6 months ago
Haha, B28 customers? That's a new one!
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Gladys
7 months ago
I think the key is to differentiate between Accounts and Person Accounts. B and C look like the way to go here.
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Lemuel
6 months ago
C) Person accounts are used to represent B2C customers.
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Lemuel
6 months ago
B) Accounts with RecordType Consumer are used to represent B2C customers.
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Socorro
7 months ago
Maybe. But C seems relevant too. I remember reading something about Person accounts being used for B2C.
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Emilio
7 months ago
I think A and B make sense. Accounts with RecordType Business for B2B and Consumer for B2C.
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Bok
7 months ago
Option A and B seem correct, but I'm not sure about the difference between B2B and B28 customers. D is definitely wrong, there's no such thing as B28 customers!
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Elbert
5 months ago
D is definitely wrong, there's no such thing as B28 customers!
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Leonie
6 months ago
Option A and B seem correct, but I'm not sure about the difference between B2B and B28 customers.
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Carman
6 months ago
D) Accounts with RecordType Service are used to represent B28 customers
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Valene
6 months ago
C) Person accounts are used to represent B2C customers.
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Earnestine
6 months ago
B) Accounts with RecordType Consumer are used to represent B2C customers
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Rhea
6 months ago
A) Accounts with RecordType Business are used to represent B2B customers.
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Blair
7 months ago
This question is tricky. How are we supposed to differentiate B2B and B2C customers?
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