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Salesforce Exam Energy and Utilities Cloud Topic 1 Question 4 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam
Question #: 4
Topic #: 1
[All Energy and Utilities Cloud Questions]

A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.

What license is needed to complete this customer requirement?

Show Suggested Answer Hide Answer
Suggested Answer: C

To schedule a field technician appointment using the Energy and Utilities Contact Center Console, the call center agent requires the Energy and Utilities Base Service license. This specific license grants access to the functionalities and features within the Energy and Utilities Cloud, including the ability to schedule appointments and manage field service operations directly from the Contact Center Console. It's tailored to meet the unique requirements of energy and utility companies, providing the necessary tools to support customer service and field service coordination. Reference = The Salesforce Energy and Utilities Cloud documentation details the licensing requirements for using the platform, including the need for the Energy and Utilities Base Service license for call center agents performing tasks such as scheduling field technician appointments: https://www.salesforce.com/products/industries/energy-and-utilities/overview/


by Karon at Apr 19, 2024, 09:32 PM

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Daniel
6 months ago
Wait, do I get a free field technician appointment if I get this right? Just kidding, I'll go with A.
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Maia
6 months ago
This is a no-brainer! The answer is clearly A. Salesforce Field Service license. Duh!
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Derick
6 months ago
Hold up, is this a trick question? I'm going to go with C. The Energy and Utilities Base Service license, just in case.
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Emily
5 months ago
B: I agree with A, it's definitely the Field Service license.
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Kristofer
5 months ago
A: Actually, I think it's A) Salesforce Field Service license.
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Viva
6 months ago
D. The Salesforce Service Console license seems to be the most relevant option here.
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Emelda
5 months ago
A: Let's make sure we have that license before we proceed with the customer's request.
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Maryann
5 months ago
B: Yeah, I agree. That's the one we need to schedule field technician appointments.
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Alecia
5 months ago
A: I think the Salesforce Service Console license is the right one for this task.
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Peter
5 months ago
Great, let's go ahead and use the Salesforce Service Console license to schedule the appointment for the customer.
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Werner
5 months ago
Yes, I agree. That license provides the necessary tools for managing service appointments.
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Rashida
6 months ago
I think the Salesforce Service Console license is the one needed for scheduling field technician appointments.
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Vince
7 months ago
I don't think so. That seems more like a general license, not specific to scheduling.
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Fatima
7 months ago
Hmm, that makes sense. Could it be C) Energy and Utilities Base Service license though?
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Val
7 months ago
Hmm, I'm not sure. I'll go with B. The Salesforce Contact Center license sounds like it could be the right one.
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Heike
7 months ago
Because scheduling a field technician usually requires Salesforce Field Service features.
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Franklyn
7 months ago
I think the answer is A. A Salesforce Field Service license is needed to schedule a field technician appointment.
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Micheal
6 months ago
Not quite, the correct answer is A) Salesforce Field Service license.
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Teddy
6 months ago
B) Salesforce Contact Center license
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Bettina
6 months ago
Incorrect, the answer is A) Salesforce Field Service license.
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Nguyet
6 months ago
C) Energy and Utilities Base Service license
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Alverta
6 months ago
No, the correct answer is A) Salesforce Field Service license.
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Antonio
6 months ago
D) Salesforce Service Console license
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Brynn
6 months ago
That's correct! A Salesforce Field Service license is needed for scheduling field technician appointments.
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Karon
6 months ago
A) Salesforce Field Service license
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Barney
7 months ago
Why do you think that?
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Heike
7 months ago
Yeah, I know. But I think the right answer might be A) Salesforce Field Service license.
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Vince
7 months ago
This question seems pretty tricky. Not sure about the license.
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Paola
8 months ago
Let's check with our supervisor to confirm the correct license.
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Martha
8 months ago
I think it's C) Energy and Utilities Base Service license.
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Kirk
8 months ago
I'm not sure, but I believe it might be D) Salesforce Service Console license.
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Paola
8 months ago
I think the answer is A) Salesforce Field Service license.
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