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Salesforce Exam Energy and Utilities Cloud Topic 1 Question 16 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam
Question #: 16
Topic #: 1
[All Energy and Utilities Cloud Questions]

Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

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Suggested Answer: A, B

In the standard Salesforce Energy and Utilities Cloud data model, B2B and B2C customers are differentiated as follows: A. Accounts with RecordType 'Business' are used to represent B2B customers. This RecordType is designed to capture information relevant to business accounts, including details specific to companies and organizations. B. Accounts with RecordType 'Consumer' are used to represent B2C customers. This RecordType is tailored to individual consumers, focusing on personal account information and individual customer interactions.

This distinction in the data model facilitates the management of diverse customer types within the energy and utility sector, allowing for tailored interactions and services. Reference = Salesforce Energy and Utilities Cloud documentation provides insights into the data model, including the differentiation between B2B (Business) and B2C (Consumer) customers using specific RecordTypes, which is critical for managing customer relationships and data: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/


by Dyan at Aug 27, 2024, 01:12 AM

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Felix
3 months ago
I'm not sure, but I think C) could also be a possibility since Person accounts are used for individual customers.
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Stefan
3 months ago
I'm just glad they didn't ask about the B2Z customers. That would have really thrown me for a loop!
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Johnna
1 months ago
C) Person accounts are used to represent B2C customers.
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Brianne
1 months ago
B) Accounts with RecordType Consumer are used to represent B2C customers
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Adolph
2 months ago
A) Accounts with RecordType Business are used to represent B2B customers.
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Amie
3 months ago
A and B, no doubt. Keepin' it simple and straightforward. Unlike some of these other answers that are just plain weird.
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Doug
3 months ago
D? B28 customers? I thought this was an Energy and Utilities exam, not a sci-fi test. Someone's been watching too many futuristic movies.
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Paulina
2 months ago
B) Accounts with RecordType Consumer are used to represent B2C customers.
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Paulina
2 months ago
A) Accounts with RecordType Business are used to represent B2B customers.
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Linn
3 months ago
C is the way to go. Person accounts are the way to represent those individual B2C customers. Easy peasy.
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Luis
2 months ago
That makes sense. Person accounts are definitely the way to go for individual customers.
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Eulah
3 months ago
C) Person accounts are used to represent B2C customers.
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Kasandra
3 months ago
I agree with Barbra, because B2B and B2C customers are usually differentiated based on their business type.
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Barbra
3 months ago
I think the answer is A) and B)
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Katina
4 months ago
A and B look like the correct answers to me. Gotta keep those B2B and B2C customers straight, am I right?
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Renato
2 months ago
Yeah, we need to differentiate between B2B and B2C customers.
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Skye
2 months ago
Person accounts are also used for B2C customers, right?
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An
3 months ago
Accounts with RecordType Service are not used to differentiate between B2B and B2C customers, so D is not correct.
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Paul
3 months ago
I think A and B are the correct answers.
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Laurel
3 months ago
Person accounts are also used to represent B2C customers, so C is another correct option.
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Leslie
3 months ago
Accounts with RecordType Business represent B2B customers, while Accounts with RecordType Consumer represent B2C customers.
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Murray
3 months ago
Yes, A and B are the correct answers. It's important to differentiate between B2B and B2C customers.
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