Salesforce Exam Energy and Utilities Cloud Topic 1 Question 12 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam

Question #: 12
Topic #: 1

[All Energy and Utilities Cloud Questions]

A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.

How can the utility company best meet these requests using Energy and Utilities Cloud?

AWork with an external debt collection agency to ensure customers pay their outstanding amount.

BConsolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.

CUse Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.

DUse the Create Payment Plan action in the Contact Center Console.

Show Suggested Answer

Suggested Answer: A, B

In the standard Salesforce Energy and Utilities Cloud data model, B2B and B2C customers are differentiated as follows: A. Accounts with RecordType 'Business' are used to represent B2B customers. This RecordType is designed to capture information relevant to business accounts, including details specific to companies and organizations. B. Accounts with RecordType 'Consumer' are used to represent B2C customers. This RecordType is tailored to individual consumers, focusing on personal account information and individual customer interactions.

This distinction in the data model facilitates the management of diverse customer types within the energy and utility sector, allowing for tailored interactions and services. Reference = Salesforce Energy and Utilities Cloud documentation provides insights into the data model, including the differentiation between B2B (Business) and B2C (Consumer) customers using specific RecordTypes, which is critical for managing customer relationships and data: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/

by Cassie at Jul 03, 2024, 12:32 AM

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Valentin

3 days ago

I think option C is the best choice. Revenue Cloud can help accelerate cash collection and support payment schedules.

upvoted 0 times

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