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Salesforce Exam Energy and Utilities Cloud Topic 1 Question 12 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam
Question #: 12
Topic #: 1
[All Energy and Utilities Cloud Questions]

Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

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Suggested Answer: A, B

In the standard Salesforce Energy and Utilities Cloud data model, B2B and B2C customers are differentiated as follows: A. Accounts with RecordType 'Business' are used to represent B2B customers. This RecordType is designed to capture information relevant to business accounts, including details specific to companies and organizations. B. Accounts with RecordType 'Consumer' are used to represent B2C customers. This RecordType is tailored to individual consumers, focusing on personal account information and individual customer interactions.

This distinction in the data model facilitates the management of diverse customer types within the energy and utility sector, allowing for tailored interactions and services. Reference = Salesforce Energy and Utilities Cloud documentation provides insights into the data model, including the differentiation between B2B (Business) and B2C (Consumer) customers using specific RecordTypes, which is critical for managing customer relationships and data: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/


by Cassie at Jul 03, 2024, 12:32 AM

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Karina
4 months ago
A and B all the way! Although I do wonder if the exam writers are trying to trick us with that mysterious 'B28' option. Hmm, maybe I should research that...
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Cyril
3 months ago
Yeah, let's not overthink it. A and B it is!
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Aleisha
4 months ago
I'm pretty confident that A and B are the right choices. Let's stick with those.
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Pamela
4 months ago
I think so too, but that 'B28' option does seem suspicious. We should look into it just to be sure.
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Beatriz
4 months ago
I agree, A and B seem like the correct options for differentiating B2B and B2C customers.
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Annabelle
5 months ago
D? B28 customers? Is that a new thing I missed? I'll stick with A and B, looks like the safe bet here.
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Cathrine
5 months ago
I'm not sure, but I think C) could also be a valid option since Person accounts are used for B2C customers
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Elbert
5 months ago
C definitely makes sense for B2C, but I'm not sure about the other options. Gonna have to think this one through a bit more.
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Leota
5 months ago
Option A and B seem the most logical way to differentiate B2B and B2C customers. I'm going with those two choices.
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Anjelica
3 months ago
I'm also going with A and B, they seem like the most logical choices.
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Sabina
3 months ago
Yes, Accounts with RecordType Business for B2B and Consumer for B2C make the most sense.
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Tambra
3 months ago
I agree, I think A and B are the best options to differentiate B2B and B2C customers.
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Brett
4 months ago
I'm sticking with Accounts with RecordType Business and Consumer for B2B and B2C differentiation.
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Karan
4 months ago
I think Person accounts could also be used for B2C customers.
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Rocco
4 months ago
I agree, Accounts with RecordType Business for B2B and Consumer for B2C make sense.
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Lynelle
5 months ago
I agree with Adell, because B2B customers are usually represented by Accounts with RecordType Business
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Adell
6 months ago
I think the answer is A) and B)
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