Salesforce Exam Data-Architecture-And-Management-Designer Topic 7 Question 31 Discussion

Actual exam question for Salesforce's Data Architecture and Management Designer exam

Question #: 31
Topic #: 7

[All Data Architecture and Management Designer Questions]

A casino is implementing salesforce and is planning to build a customer 360 view for a customer who visits its resorts. The casino currently maintained the following systems that records customer activity:

1. Point of sales system: All purchases for a customer.

2. Salesforce: All customer service activity and sales activity for a customer.

3. Mobile app: All bookings, preferences and browser activity for a customer.

4. Marketing: All email, SMS and social campaigns for a customer.

Customer service agents using salesforce would like to view the activities from all system to provide supports to customers. The information has to be current and real time.

What strategy should the data architect implement to satisfy this requirement?

AExplore external data sources in salesforce to build 360 view of customer.

BUse a customer data mart to view the 360 view of customer.

CMigrate customer activities from all 4 systems into salesforce.

DPeriodically upload summary information in salesforce to build 360 view.

Show Suggested Answer

Suggested Answer: A

by Bette at May 06, 2022, 03:51 AM

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