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Salesforce Exam Data Architect Topic 7 Question 18 Discussion

Actual exam question for Salesforce's Data Architect exam
Question #: 18
Topic #: 7
[All Data Architect Questions]

A large automobile company has implemented Salesforce for its sales associates. Leads flow from its website to Salesforce using a batch integration in Salesforce. The batch job converts the leads to Accounts in Salesforce. Customers visiting their retail stores are also created in Salesforce as Accounts.

The company has noticed a large number of duplicate Accounts in Salesforce. On analysis, it was found that certain customers could interact with its website and also visit the store. The sales associates use Global Search to search for customers in Salesforce before they create the customers.

Which option should a data architect choose to implement to avoid duplicates?

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Suggested Answer: A

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